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Why USAA?

We’re looking for those who share our values of honesty, integrity, loyalty, and service. By using HOH Fellowship Programs our goal is to build an extraordinary experience for transitioning service members, veterans, and military spouses that increases competitiveness and improves opportunities to find relevant employment by providing development, skills, and exposure to corporate working environment and private sector business operations. HOH Fellowship Programs are best-in-class workforce development programs that range from six to eleven weeks.

The Opportunity

We are currently seeking a dedicated Program Manager Senior to participate in Hiring Our Heroes (HOH) Fellowship Cohort 24-3 with USAA. This is a Hybrid opportunity for our San Antonio, TX location only.

Relocation assistance is not available for this position.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results. The actual onsite days are resolved between each employee and manager.

We are seeking a Program Manager Senior to join our team! This role involves supporting the P&C Personal Lines Operations and Planning Team by leading expenses, coordinating workforce activities, and leading all aspects of operations and planning tasks. The ideal candidate will bring proven experience in Expense or Budget Management, organizing large-scale events, strong executive-level interpersonal skills, and 2 years of facilitation experience.

Job Requirements

• Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.

• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.

• Facilitates meetings with executive management and project / program sponsors to define solutions and delivery.

• Prepares reports that provide partners and management with status updates to include identifying risks or issues.

• Performs analyses, root cause identification and development and recommendation of key work products.

• Negotiates agreements, settles disputes equitably and diffuses situations.

• Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.

• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).

• Adheres to governance difficulty required for work efforts.

• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Minimum Experience

• 6 years of project and / or program management experience, including experience defining a new program and/or managing large-scale projects.

• Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans.

• Proficient knowledge of program efforts management tools and methodologies.

• Understanding and demonstrated application of risk management policies and procedures.

• Knowledge of program management methodology and techniques; program performance evaluation and change management principles.

• Experience maintaining and reporting on work effort(s) budgets / methodologies.

• Proficient experience in USAA’s change management methodology or similar industry change management methodology.

• Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Preferred Experience

• Current participant in the Hiring Our Heroes Fellowship Programs 24-3 Cohort, or the Non Direct HOH Fellowship 24-2

• 3 years Expense or Budget Mgmt

• 3 years organizing large scale events

• Experience with executive level communication

• 2 years facilitation experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation

Hiring Our Heroes fellows are paid by the HOH program.

If selected for a full-time role, USAA has an efficient process for assessing market data and establishing ranges to ensure we remain driven. You are paid within the salary range based on your experience and market data of the position. A geographic differential and/or shift premium may be applicable for this role, depending upon where and when this job is performed. The salary range for this position is: $99,160 - $189,530 .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.