Job Information
Omni Hotels Overnight Front Desk Supervisor | La Mansion in San Antonio, Texas
Location
La Mansion del Rio
The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.
Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.
Job Description
The role of the Night Desk Supervisor is to oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.
Responsibilities
Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards
Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity
Balance daily posting and revenue, and resolution of inaccuracies
Fully knowledgeable in all emergency procedures
Distribution of all nightly reports
Efficiently process guaranteed no show billings
Handle Express Check-outs ensuring their completion
Train and supervise Night Desk Clerks and 3rdshift Front Office staff
Ensure adherence to all systems and control procedures
Ensure that that 3rdshift Night Desk checklist and responsibilities are completed
In absence of MOD, conduct property walk and complete overnight MOD report
Qualifications
Previous customer service experience
Previous cash handling experience
Previous hotel experience highly preferred
Ability to stand for an 8 hour shift
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Ability to think clearly, quickly and make concise decisions
Ability to assist the Overnight Manager in holding the team accountable for their assigned responsibilities
Ability to clearly communicate (verbal and written) with guests, associates and vendors
Must be able to work a flexible schedule to include nights, holidays and weekends
Strong computer skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job LocationsUS-TX-San Antonio
Posted Date3 days ago(7/1/2024 9:22 PM)
Requisition ID 2024-111795
of Openings 1
Category (Portal Searching) Front Office Operations