Shire Jobs

South Texas Blood & Tissue is an AABB-accredited blood bank. It operates nine donor centers in South Texas, distributing blood, plasma, platelets, and other components to regional hospitals and emergency first responders. It also provides starting materials to therapeutic developers, and clinical research services. Its apheresis center received FACT accreditation in 2022 for peripheral blood cellular therapy product collection. As an AATB-accredited tissue bank, it offers tissue recovery from living and deceased donors.

Job Title: Senior Manager, Mobile Blood Donor Recruitment

Revision: 0000

Job Code: 700169

Shift: Day Shift, Working hours. Must be flexible to attend events

FLSA: Exempt

Hybrid? N

CPF Level: M3

Location: San Antonio

Dept.: Donor Recruitment

Business Unit: STB&T

General Summary

Responsible for maximizing mobile resource allocation, managing multi-territory blood drive campaigns and leading/mentoring/motivating the mobile blood donor account managers. Responsible for maximizing donor recruitment outputs and ensuring teams meet and/or exceed 100% of assigned goals. Will plan, organize, promote, and coordinate all mobile recruitment activities for South Texas Blood & Tissue, a subsidiary of BioBridge Global. Under his/her leadership, will continue to build a culture of empowerment and collaboration amongst the donor recruitment team and other departments of STB&T. Imperative to this position is the ability to develop a donor recruitment forecast and prepare mitigation plans should forecast not equate to or exceed assigned monthly targets.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.

Major Duties and Responsibilities

Essential Tasks

Provide supervisory oversight which includes providing specific work direction, reviewing performance, giving timely performance feedback and holding team members accountable to expectations.

Organize and provide oversight for the logistics, calendar management, and forecasting functions associated with mobile operations to meet and/or exceed 100% of assigned collection goals.

Coordinates donor messaging with the Donor Marketing and Community Engagement team to convey critical and/or special needs to donors.

Monitor and analyze statistics reflecting performance and productivity for mobile recruitment programs, including mobile apheresis recruitment.

Appropriately provide recommendations for improving productivity and/or donor experience improvements.

Coordinate mobile operations scheduling/staffing with the Blood Donor Collections Departments. Prepare management reports, program proposals, and recruitment materials as needed.

Keep records and prepare reports on donor recruitment performance.

Participates in sales training opportunities and other skill-building classes/meetings.

Conduct meetings and plan conferences that will enhance the donor recruitment activities.

Provide staff counseling for disciplinary action in conjunction with the Human Resources Department.

Advise the Senior Leadership on issues regarding donor recruitment and other assigned programs.

Attend meetings and conferences as required. Performs other duties as assigned.

Non-Essential Tasks

Serve as Spokesperson as required.

Assist with media coordination as required.

Education

Requires a Bachelor’s Degree from an accredited four-year college or university.

Experience

Requires six or more years of Donor Recruitment or Account Manager experience.

Requires three or more years of management experience managing Account Representatives/Account Managers.

Knowledge

Must acquire a general knowledge of how blood products are collected, processed, stored and shipped. Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Must quickly learn the fundamentals of donor recruitment programs.

Must be able to acquire extensive knowledge of STB&T existing donor base and serve as subject matter expert related to donor recruitment CRM program; overall recruitment process; and understanding of regulatory requirements that apply to recruiting donors

Must have an in-depth understanding of the best practices for sales processes to include forecasting, planning, budgeting and process optimization.

Skills

Must possess strong interpersonal skills including excellent negotiation and public speaking/presentation skills.

Must demonstrate positive leadership skills.

Must have excellent management skills, driving accountability in a participative management environment. Must have strong computer skills.

Must have excellent telephone and email etiquette skills

Must have excellent written and oral communication skills.

Must be capable of operating motor vehicles in all types of weather conditions.

Abilities

Must be a self-starter and self-directed worker.

Must be able to keep information confidential.

Must be able to manage the activities of a large workforce.

Must be able to multi-task in a fast-paced work environment and perform multiple requests simultaneously while maintaining quality and accuracy.

Must be neat in appearance and well groomed.

Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.

Working Environment

Works in a well-lighted, air conditioned and heated office. May be exposed to electrical and chemical hazards and other conditions common to an office environment. May be required to work at any time of the day, evening or night during the week or weekend. Ability to use personal motor vehicle for company business required. Occupational Exposure Assignment - Category II

Physical Requirements

Will sit, stand, walk, and bend during working hours.

Requires manual and finger dexterity and eye-hand coordination.

Requires normal or corrected vision and hearing corrected to a normal range. Required to lift and carry relatively light materials.

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:

• Competitive salary

• 100% Employer Paid Life Insurance

• 401(k) with Employer Contribution

• 100% Employer Paid Long-term Disability Plan

• Paid Time Off (PTO)

• 100% Employer Paid AD&D

• Extended Illness Benefits (EIB)

• 100% Employer Paid Employee Assistance Program

• Shift Differentials

• Group Health Medical Plan with prescription coverage

• Paid Holidays

• Variety of Voluntary Supplemental Insurances

• Incentive Compensation Plan

• Voluntary Dental Coverage

• Educational Assistance Program

• Voluntary Vision

South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please clickhere (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf) . STBTC maintains a Tobacco & Drug-Free Workplace.