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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

Director, Account Management

Overview

Our North America sales organization is seeking to build a diverse, strategic, and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation.

The Director, Account Management for U.S. Market Development is responsible for engaging with a portfolio of travel partners, understanding their specific objectives to drive strategic planning and solution selling, with an emphasis on data & analytics, cyber & intelligence and digital solutions while building and broadening our overall relationships at all levels of the company.

You will support business development activities with a focus on key merchant accounts within the Travel vertical, including working with senior executives to build strong partnerships that support Mastercard's financial and strategic objectives.

Role

• This role within the Travel vertical will report to the VP of account management for the Travel vertical and support the business inside the US, including ecommerce channels and all the merchant’s.

• Join forces with cross functional Mastercard partners to coordinate efforts across payment products, cyber, analytics and loyalty product to ensure integrated strategy and approach to all aspects of the relationship with the merchant.

• Provide superior strategic account management driven by robust planning – building a deep understanding of the customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer

• Identify and develop new business opportunities within the merchant’s business that provide the best potential for future business growth, and appreciable return on financial investments.

• Qualify opportunities before working with internal product experts & other stakeholders to then progress the sales process.

• Support strategically significant organizational initiatives, including cross-selling of key Mastercard products, capabilities, and solutions to deepen relationships

• Work with the travel merchants to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business, leveraging internal stakeholders to efficiently move prospect through highly matrixed buy cycles

• Develop detailed business cases, including financial analysis/modeling, in support of merchant initiatives

• Negotiate, execute, and manage the customer contract agreement process, ensuring linkage of resources and information sharing

All About You

• Bachelor’s degree required; MBA preferred

• Experience in the payments industry (acquiring, issuance, co-branding, etc.) and exposure /experience to the travel industry (loyalty programs, demand drivers, technology intermediaries) is desired.

• A self-motivated individual who is willing to learn new technologies and techniques in order to keep Mastercard operating ahead of the competition.

• Demonstrated track record of planning, managing, and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy

• Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment

• Ability to manage and grow internal and external cross functional relationships and partnerships

• Understanding of Mastercard’s products and solutions critical

• Sound business judgment with established strategic and conceptual thinking and planning skills

• Relationship management experience and understanding of travel business and structure preferred

• Travel required

• NY metropolitan area preferred

Purchase Salary Range: $164,000 - 263,000

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Purchase, New York: $164,000 - $263,000 USD

Remote - California: $143,000 - $229,000 USD

San Francisco, California: $172,000 - $275,000 USD