DHL Express, Inc. PT Back Office Agent - San Diego - CA in San Diego, California
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DHL Express is currently hiring for a PT Office Agent at our San Diego Service Center. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. He/she also ensures compliance with safety, security, regulatory, and company policies.
Provides customer service, sales and operational support for the Service Center
Answers phone and greets visitors
Resolves billing problems in relation to the Service Center
Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
Communicates with Sales/Service to resolve customer problems
Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
May process or prepare import/export documentation and assist in the customs clearance process in some markets
Skill & Qualifications: Must pass Haz Mat training during first week of employmentEntry level service, production, or support role requiring basic skills;Can perform the basic tasks within the function;HS Diploma or GED required;Strong verbal and written communication skills;Strong computer skills/experience (MS Word, Excel and Outlook);Generally --2 years of experience in area of responsibility Physical Requirements: Must be able to lift up to seventy (70) lbs. occasionally Must be able to lift forty (40) lbs. frequently Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch Repeatedly All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Explore and learn about DHL’s culture, special events, and interesting spotlights at: https://www.youtube.com/user/dhl