Job Information
Cater2.me External Operations Director (Hybrid) in San Francisco Bay Area, California
Cater2.me was founded in 2010 with the goal of connecting inspired kitchens with the masses. Inspired by San Francisco's thriving farmers' markets and the abundance of passionate local chefs, we decided it was time to revamp catering by opening up access to this amazing wealth of local gourmet food. We've set out on a mission to connect companies with the local food scene, to give them a better, more wholesome sense of the small businesses around them. We enable these relationships through a mix of technology and committed customer service. No longer are you only able to read about the hottest chefs and food startups while at work – we're bringing them into your offices and homes.
Cater2.me stands for curated quality and variety, trusted service, and dead-simple ordering. At Cater2.me, Your Catering is Our Business!
POSITION OVERVIEW:
As our External Operations Director, your mission will be to drive the effectiveness and efficiency of onsite service teams and operations nationwide. Working directly with the leadership team, you will define client success objectives, metrics, processes, and systems to allow the team to scale. You’ll manage a team of regionally-based managers, coaching and mentoring them to build high-performing, client-centric teams. Our ideal candidate has experience in executing catering and events, has overseen a large client-facing team, has a data-driven approach, and thrives in a fast-paced environment.
This position is hybrid with travel to the San Francisco Bay Area. Applicants must be based in the San Francisco Bay Area.
WHAT YOU’LL DO:
Lead the development and strategy of our national on-site operations, including defining and optimizing operating processes and procedures
Develop and implement best-in-class operational and customer service standards across all markets
Direct the development, prioritization, and product management of initiatives focused on improving the client experience, client retention, and operational efficiencies
Manage and support a highly productive, motivated, and driven national team, working with local managers on hiring, training, and ongoing career development
Identify and collaborate with department heads on strategic and tactical opportunities on both a local and national level
Actively participate in senior leadership meetings to help craft quarterly goals for all departments and the long-term direction of Cater2.me
WHAT YOU’LL BRING TO THE TEAM:
Bachelor's degree required, master's degree desired
Experience executing catering and/or events
5+ years of experience in hospitality, consumer services, or client management roles preferred
Wherever permitted by applicable law, applicants must have received or be willing to receive the COVID-19 vaccine by the date of hire. All Cater2.me employees who interact with our clients/vendors/employees are required to be vaccinated.
Demonstrated leadership skills with a broad knowledge of operational best practices, process analysis and optimization, and business analysis skills
Experience managing numerous projects, as well as resources, remotely in a highly distributed organization
Excellent communication skills with a wide range of audiences including clients, front-line managers, and C-level leaders
BENEFITS:
Competitive compensation
Medical, dental, and vision insurance
Flexible PTO
Commuter benefits
A Note to Candidates
Cater2.me is an Equal Opportunity Employer. We do not unlawfully discriminate in employment opportunities or practices on the basis of actual or perceived age, race, creed, color, national origin, sex, religion, physical or mental disability, medical condition, sexual orientation, gender, gender identity, gender expression, ancestry, marital status, veteran status or other military status, legal alien status or citizenship status, genetic carrier status, genetic information, AIDS or AIDS-related complex or HIV status, being a victim of domestic violence, protected activity (i.e., filing a charge of discrimination, participating in a discrimination proceeding, or otherwise opposing prohibited discrimination), or any other characteristic protected by federal, state, or local law.
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