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Anthem, Inc. Behavioral Health Case Manager II in San Francisco, California


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Beacon Health Options, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

For more than 30 years, Beacon Health Options has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 37 million people across all 50 states. At Beacon, our mission is to help people live their lives to the fullest potential. Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

Position: BH Case Manager II Location: Remote in northern California Shift: Monday - Friday 8:30am - 5pm PST

The BH Case Manager II is responsible for performing case management telephonically within the scope of licensure for members with behavioral health and/or substance abuse disorder needs. Primary duties may include but are not limited to:

  • Manage a caseload of members through telephonic outreach.

  • Conduct mental health screenings to determine level of care and assess for risk factors.

  • Respond to urgent calls, assessing for safety and providing referrals/support as indicated.

  • Work with members to connect to appropriate resources- psychiatry, therapy, higher levels of care, and other community resources.

  • Developing or overseeing a plan of care for each assigned member, adhering to timelines and including assessment of health needs, individualized care management plans, implementation, monitoring and evaluation of care outcomes.

  • Attend clinical meetings; participate in health plan rounds.

  • Foster a collaborative relationship between providers, community agencies, managed care organizations, and Beacon staff in order to ensure members receive timely and integrated access to services across the continuum of care

  • Produce accurate and timely documentation in company database of member activities and interventions.

  • Continuously expand knowledge of community resources, services and programs available to members and build ongoing relationships with these organizations to advocate for members.

  • Completes all required and assigned trainings.

  • Attend all mandatory company or department meetings.

  • Displays a positive, constructive, and helpful demeanor that is conducive to a safe and respectful work environment.

  • Performs special projects and other duties as assigned and required.

  • Uses appropriate screening criteria knowledge and clinical judgment to assess member needs and level of care


  • Education & Experience: M.S. or M.A. in social work, nursing, or a related behavioral health field required; 3 - 4 years of clinical experience in social work counseling required, or any combination of education and experience which would provide an equivalent background

  • Managed care or case management experience in behavioral health experience preferred

  • Licensure: Current, active, unrestricted license in the state of California as an RN, LCSW, LMHC, LICSW, LMFT, LMSW, or Clinical Psychologist required

    Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS43610-San%20Francisco-San%20Francisco