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Responsibilities:

• Define and implement loyalty strategies that create meaningful moments of engagement across the customer lifecycle.

• Collaborate with cross-functional teams to design and optimize loyalty programs, promotions, and campaigns.

• Conduct market scans, analyze data, and provide insights to inform program enhancements.

• Monitor industry trends, competitive insights, and emerging technologies related to loyalty and customer experience.

• Assess program performance and recommend improvements to strengthen customer relationships.

Qualifications:

• Bachelors degree in Marketing, Business, or a related field.

• Loyalty strategy / marketing experience with a focus on developing and implementing strategic customer experience programs.

• Proficiency in loyalty marketing, retention strategies, customer engagement, and CRM.

• Strong analytical skills and the ability to translate data into actionable recommendations.

• Excellent communication, presentation, and project management skills.

• Passion for creating exceptional customer experiences.

Preferred Qualifications:

• Masters degree or relevant certifications.

• Experience working with global brands.

• Knowledge of loyalty program platforms and technologies.

Comments

Local SF or remote

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