Job Information
Robert Half Operations Supervisor - Boutique Bank - Great Team in San Francisco, California
Description
For details on salary, benefits and more details, please reach out to Michael Lauer via LinkedIn
Position: Operations Supervisor
Salary: $80K - $110K (with room for growth)
Location: Onsite
Join a diverse and proactive banking institution as a Operations Supervisor! This dynamic position is ideal for individuals eager to deploy their skills in a boutique bank that centers on client satisfaction, continuous growth, and learning.
The ideal candidate should be able to work independently as well as multitask effectively. A customer-centric approach and a high level of professionalism are crucial. If this sounds like you and you meet the requirements, do not hesitate to apply today! Be a part of a team where employees are valued and opportunities for growth are abundant.
Key Responsibilities:
Supervise and manage essential back-office functions, including dispute processing, wire transfers, and foreign check collections, among others.
Initiate prominent fraud alert services and associated tasks.
Review, evaluate and frequently update departmental procedures to ensure efficiency and compliance.
Maintain daily reconciliation of working process accounts.
Assist in back-office client account maintenance duties.
Conduct monthly and quarterly departmental certifications.
Collaborate with regulatory bodies and auditors to provide the necessary documentation and reports.
Provide crucial support to cash management and client services teams.
Deliver superior customer service by ensuring prompt and effective resolution of all client inquiries.
Draft client communications based on banking policies and in-depth product understanding.
Requirements
Qualification Requirements:
A minimum of 5 years' experience in a banking environment, ideally in managerial and back-office support roles.
College degree preferred.
Exceptional interpersonal and communication skills.
Ability to handle daily operational challenges and multi-task effectively.
Demonstrated strong leadership skills with a focus on team efficiency and staff development.
Experience in detecting fraudulent activities and resolving disputes.
Solid understanding of banking regulations and operational policies.
Proficiency in using the Microsoft Office Suite and Zoom.
For details on salary, benefits and more details, please reach out to Michael Lauer via LinkedIn
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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