Job Information
RELX INC Sr. Engagement Manager- Fraud in San Jose, California
Would you like to join a fast-growing company? Would you like the opportunity to progress personally in an everchanging, fresh and dynamic environment?
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team
The Engagement Services team is responsible for providing strategic oversight for customer projects across Digital, Corporate, and Alliance markets. We create and manage cross-functional dynamic project teams to implement solutions that directly impact our customer’s ability to mitigate and manage risk. We lead complex customer projects with a high degree of versatility to deliver seamless support and results to our customers.
About the Job
As a Sr. Engagement Manager, you will utilize the Dynamic Decision Platform to create positive outcomes. You will partner with Strategic Account Managers to leverage LexisNexis Solutions to protect our customers from potential fraud. As the POC (Point of Contact) you will participate and be responsible for all phases of the clients’ projects. You will also be responsible for QBR’s where you will present to a wide range of audiences’ members, from executives to business owners where they will leverage their position as a trusted advisor by constantly keeping their finger on the pulse of the customer.
You will be responsible for:
Collaborating with clients to identify and assess their business needs.
Determining project scope, goals, and deliverables are met for all projects owned and maintaining accurate records.
Sharing lessons learned within the team and department and providing internal training.
Demonstrating in-depth knowledge of seven or more LexisNexis Risk Solutions products (Internal)
Coordinating with Product Team on timely implementation of product enhancements and bug fixes to enhance the client's experience.
Performing all other duties as assigned.
Qualifications
Have Bachelors degree in the information technology industry or equivalent amount of industry experience required.
Be able to travel up to 50% of the time and have a valid passport.
Have a working and demonstratable proficiency in SQL.
Have excellent interpersonal, analytical, communication, presentation, organizational, time management, leadership, and planning skills.
Have a client-focused approach and expertise in problem-solving, statistics, and data forensics.
Have experience in fraud prevention and analysis, with CFE (Certified Fraud Examiner) certification highly preferred.
Have PMP, Six Sigma, and Python proficiency preferred.
Have expert-level consultative skills with the ability to collaborate and explore options.
Be highly motivated, naturally pro-active, with a great sense of initiative.
Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)
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The salary range provided in this posting is the base salary range for California.$109,800.00 - $183,000.00
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.