Shire Jobs

The Analyst, Customer Intelligence & Operations (Reporting & Monitoring) is responsible for providing adequate support to the Credit Servicing & Customer Service areas in topics related to the monitoring and oversight of monthly claims and statements issued for different products as well as with other projects and regulatory requirements needed to administer all servicing portfolios. Position works hybrid & reports to the Oriental Center building in San Juan, PR.

MAIN DUTIES & RESPONSIBILITIES:

• Compiles information from different core banking systems and analyzes qualitatively and/or quantitative information by monitoring Credit Servicing data related to all loan portfolios.

• Develops reports, proposals and action plans to improve processes and ensure regulatory requirements are met as necessary.

• Collaborates with audits and reviews including planning and data gathering.

• Assists in establishing procedures with clear definitions, adequate controls and proper monitoring to comply with Regulatory and Bank procedures.

• Monitors the special loans population to ensure all notifications are issued appropriately and within the required timeframe.

• Identifies unit’s needs and participates in special projects or implementations ensuring that changes or new procedures are properly executed to reduce inherent risks and prevent lack of controls.

• Calls to the attention of management of any changes in regulations that may have an impact in the operations or any possibility of improvement in procedures to increase quality of the operation, the efficiency, or the profitability of unit.

EDUCATION AND EXPERIENCE:

• Bachelor Degree or Associate Degree in Business Administration.

• Three (3) years of experience in mortgage operations, servicing and/or regulatory aspects.

• Excellent communications skills, as well as analytical and negotiation skills.

• Strong organizational skills and the ability to prioritize and deal with the workload to meet deadlines.

• Proficient in the use of MS Office as well as advanced Excel proficiency to retrieve data, create spreadsheets, and reports required.

• Fully Bilingual – English and Spanish (written and verbal) required. T echnical writing ability regarding mortgage policies and regulations highly preferred.

  Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans )

Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment_privacy_policy_statement.pdf)

Compliance Posters

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Recruitment Privacy Policy Statement

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Política de Privacidad de Reclutamiento