Job Information
Texas State University Library Systems Support Specialist II in San Marcos, Texas
Posting Information
Posting Number2024201
Posting/Functional TitleLibrary Systems Support Specialist II
University Pay Plan TitleSystems Support Spec II
LocationSan Marcos
DepartmentSystems & Technology Strategies
Recruitment TypeOpen to All
Job TypeFull-Time
Funding SourcePermanent
Monthly Salary$3,468 + commensurate with experience
Job CategoryNon-Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
Experience configuring and installing workstations in Windows environment.
Excellent problem-solving/troubleshooting skills.
Proven ability to take ownership of and improve a technology service or environment.
Ability to communicate technical information to a non-technical audience.
Experience providing exemplary customer service.
Preferred Qualifications
Bachelor’s degree in a technical field or 3+ years equivalent work experience.
Experience providing desktop technical support in a 50+ user environment.
Experience with Advanced Management Tools such as Active Directory, Group Policy Management, SCCM , Windows Server, and JAMF .
Experience providing technical support in a ticketed environment.
Experience managing or supporting a MacOS environment.
Job Description
This position will provide tier II support for public and staff technology in the Alkek Library, TechSpots, and Round Rock Campus Library. This support includes physical configuration of spaces, software configuration and imaging using MDT , SCCM , Active Directory and Group Policy management, as well as day-to-day walkthroughs and troubleshooting of all relevant technology. As Tier II support, this position will work in a ticketed environment providing mentorship and guidance to junior staff and student employees. This is an on-site customer service position with an expectation of strong interpersonal communication and the customer service skills needed to enrich student experience through the use of technology.
Job Duties
Provide first-level and second-level technical support to library staff and patrons.
Respond to help desk tickets, emails, and phone inquiries related to library systems and technology.
Diagnose and resolve hardware, software, and network issues promptly.
Collaborate with other IT teams to escalate and resolve complex technical problems.
Develop and update user guides, manuals, and documentation for library systems and technology.
Image, deploy, and configure Operating Systems and software using MDT , SCCM , and Group Policy.
Participate in cross-functional teams to improve library services and infrastructure.
Engage with library patrons to understand their technology-related needs and concerns.
Provide guidance and support to library users in accessing digital resources and services.
Perform other duties as assigned.
Additional Information to Applicants
The position is based in San Marcos and may support the Round Rock Campus Library on occasion.
University Libraries will not sponsor or transfer visa sponsorship for this position.
Limited opportunity for remote work after six months.
Job Open Date05/16/2024
Job Close Date (posting closes at midnight)06/30/2024
Open Until FilledNo
Normal Work DaysMonday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start8:00AM
Normal Work Hours End5:00PM
Posting NoticesYou will be required to electronically attach a resume., You will be required to electronically attach a list of references.
Legal and Required Notices
Texas State University is an Equal Employment Opportunity/Affirmative Action Employer.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
Why work @ Texas State?
• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program.
• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
• An inclusive Bobcat community: join our many social networks offered on and off-campus.
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions.
By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.
Quick Linkhttps://jobs.hr.txstate.edu/postings/44883
Applicant Document