Job Information
International Marina Group I, LP DBA Safe Harbor Marinas, LLC Member Services Specialist in Sandusky, Ohio
The Member Service Specialist is responsible for assisting members with their immediate needs. This may include, but not limited to, giving information on the facility, products and services, assisting with reservations, and collecting payments.
Essential Duties and Responsibilities
- - Developing and maintaining effective and friendly working relationships with staff, members, guests and dealing with conflict effectively, courteously, and tactfully
- - Respond to member questions regarding service department
- - Assist with all facets of service department
- - Responsible for haul out and launch schedule
- - Responding to member questions and needs via phone, email and in person
- - Providing excellent customer service
- - Dealing with conflict effectively, courteously, and tactfully
- - Accepting and reconciling daily cash, credit and check payments, and following up with past due balances
- - Routine administrative tasks including office leasing
- - Provide information on marina products and services
- - Available to work overtime when required
- - Other duties as assigned by Manager
Safety and Environmental Responsibilities
- - Follow SHM Safety and Environmental rules and complete required related training
- - Wear proper personal protective equipment as required for the task or work area
- - Report all accidents, injuries, spills and near misses immediately
Technical and Physical Requirements
- - High school diploma or equivalent preferred
- - Prior marina experience preferred
- - Previous customer service experience preferred
- - Proficient in Microsoft Office
- - Ability to sit for long periods of time
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