Job Information
Western Union Manager, Operational Intelligence & Analytics in Santa Ana, Costa Rica
Manager, Operational Intelligence & Analytics – Santa Ana, Costa Rica
Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a Manager, Operational Intelligence & Analytics, in Digital Payments & Collections Operations.
Western Union powers your pursuit.
In this unique global role, you will be part of our cross-functional team in which you will be responsible for oversight and management of operational intelligence, insights & analytics function supporting our global money transfer operations for digital payment infrastructure, digital bank operations, digital & retail debt collections, among others. The position will provide key data insights to our global operations functions on big data analysis, operational performance & reporting which are critical for business decision making and global optimization initiatives. The position will work closely with cross-functional global and regional teams in dynamic working environments, aiming to deliver best-in-class solutions to our customers, agents and business partners.
Role Responsibilities
Leading our operational intelligence, analytics & reporting function supporting various global operations functions.
Supports operational readiness for digital payments operations, digital banking, digital & retail debt collections, among others.
Ensure timely, accurate & complete reporting of operations performance, Leads Monthly/Quarterly Business Reviews
Responsible for developing, implementing, and maintaining existing & new operational processes within scope of responsibility.
Drives Continuous Improvement, Automation, Automation, process Optimization initiatives.
Attract, develop and retain key talent to our global operations.
Role Requirements
3+ years of financial industry experience, including any of the following: e-commerce, Payment Gateways, Acquirers, Processors and/or Associations.
3+ years of management experience
Bachelors in technology, Mathematics, Engineering or Finance fields, MBA is preferred.
Proven experience in successfully leading and managing high performing teams.
Proficient in the use of statistical and data Analysis tools like: Microsoft products (Advanced Excel, SQL, Power BI), JIRA, Scrum, Phyton, R-Studio, Power Automate, Pointillist, Snowflake, Big Data, Machine Learning.
Process Automation/Blue Prism and Agile experience is highly desired.
Desired with some previous experience on VISA/Master Card dispute resolution process.
Lean, Green Belt highly desired.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ .
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Costa Rica- specific benefits include:
Asociación Solidarista
In house company doctor services
Transportation services options
Referral Program award
Employee Resource Groups (ERG) and committees to volunteer with
Pan American Medical and Life insurance
Cafeteria Discounts
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-GV1 #LI-Hybrid
Estimated Job Posting End Date:
07-31-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.