Job Information
Global Foundries Manager Sales Operations in Santa Clara, California
About GlobalFoundries
GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.
Summary of Role:
In the role of Business Process Manager, you will contextualize and interpret strategy for operational needs, develop specific processes to help bridge the gap between strategy and execution, and develop streamline and scalable system architecture. We are looking for a proactive individual that can help us continually improve and enhance our CRM and PowerBI platforms, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. This individual will drive all aspects of user management including support tickets, training, and designing solutions with user satisfaction as a priority
We are looking for someone with a deep understanding of the CRM platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement. They should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a CRM/PowerBI project. The ideal candidate will work with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.
Essential Responsibilities:
Data management to improve CRM data quality
CRM configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Develop PowerBI into a reporting engine to drive business decisions and provide leading indicators.
Data management to improve CRM data quality, implementing rules and automation as needed
Serving as business owner of the CRM tool, driving efficiencies to better serve the sales process
Drive the systems to be the “Single Source of Truth” partnering with sales to develop activity reports, product adoption, and territory and segment analysis.
Management of integrated applications and third-party suppliers to define the digital client experience
During data migration projects, define data relevancy rules of the domain
Partner with IT to support the development of the data lake and PowerBI into a reporting engine to drive business decisions by providing clean and easy to use data sources
Other Responsibilities:
Define key metrics and reporting measurements of data quality, providing actions to address areas of improvement
Technical documentation and basic systems training
Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs
Required Qualifications :
Bachelor’s Degree from an Accredited College and or University in Business, Operations, or Computer Science
7+ years of Functional/Business experience in the following tools
Master data management tool/system (SAP S4)
CRM platforms (Salesforce and Microsoft Dynamics 365)
Data visualization tools (PowerBI)
ERP (Oracle and SAP)
Forecasting tools (Kinaxis and SAP IBP)
Extensive experience in the administration and maintenance of CRM systems & in-depth knowledge of CRM products and their functionalities
Experience analyzing data and creating reports with database query experience (e.g. SQL), statistical and quantitative modeling
Experience with visualization tools like PowerBI
Excellent analytical and problem-solving skills, combined with strong business judgment and an ability to present analysis in a clear and compelling manner.
Experience with Program/Project Management
Excellent written and verbal communication skills.
Deep understanding of data issues and how to fix them
Capable of back-end and data processing work necessary to power UIs.
CRM certified administrator or CRM advanced administrator certification (Salesforce or Dynamics365)
Ability to provide CRM training and end-user support
Language Fluency – English (Written & Verbal)
Experience with CRM system migrations including legacy data mapping and migration
Preferred Qualifications:
Foundries experience
Field experience interfacing with customers and partners in the Semiconductor industry.
Ability to work for any US employer
Active in the Microsoft Dynamics 365 or Salesforce community
Expected Salary Range
$95,200.00 - $202,800.00
The exact Salary will be determined based on qualifications, experience and location.
The role you are applying for may require you to obtain a US Department of Defense Security Clearance at some time during your employment. Acceptance of this role commits to applying for such if requested. Further, the applicant consents to being asked questions about their citizenship and background to assess the likelihood of obtaining a Security Clearance. The applicant also acknowledges that GlobalFoundries can only nominate and submit an application for a Security Clearance. The granting of a Security Clearance is at the sole discretion of the U.S. Government and the Department of Defense.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at usaccommodations@gf.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
An offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.
GlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory.
All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law
Changing the world from the inside out
Join the team that’s moving the world forward.
What makes GlobalFoundries different? Our advanced operational and technology capabilities are made available through a global manufacturing network, anchored by facilities in Singapore, Dresden (Germany), Burlington (Vermont) as well as East Fishkill and Malta (New York).
At GF, we make things that matter — from the solutions that enable the way we live today, to the technologies that drive what’s possible for tomorrow.
Our people bring this power to life. A diverse and global team representing the best in the industry, we are united by our dedication to excellence and our desire to improve and empower the world.