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Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Ever wonder what it takes to run the largest cloud network on the planet? At AWS, we are reinventing the way to operate hyper scale networks. This is made possible by services and systems that consume trillions of datapoints and measurements a day, automatically identify issues, and take automated action to mitigate or remediate the problem. An ecosystem of services manages configurations, real-time state and incidents for millions of devices that compose the AWS network.

The AWS Global Connectivity & Network Availability team is looking for a Sr. Product Manager to develop and own our go-to-market (GTM) strategy and plan to drive customer adoption and revenue growth of the services built on the AWS Global Infrastructure. As an outbound-focused Product Manager, you'll ensure our customers make the most of our capabilities to solve their business challenges. To do so you will develop positioning, messaging, and go-to-market plans for key product areas and use cases targeting customers, independent software vendors and system integration partners. You will be the end-to-end owner of outbound campaigns that span channels (Web, social media, sales enablement, and more) to put those plans into action, measure results, and communicate impact. With a focus on adoption and customer success, you'll collaborate with AWS marketing, business development, and field teams to develop materials that support the outbound strategy with a data-backed understanding of customer success patterns. You will also be responsible for identifying and mitigating all friction points that come in the way of customer adoption and satisfaction with the service. This is a great opportunity to help our largest enterprise customers across all industries accelerate their adoption of AWS.

The ideal candidate will have a business and strategic background that enables them to deeply understand customer problems and challenges, drive a customer engagement from start to finish, and interact at both the executive level and with engineering leaders at our customers, as well as sufficient technical background to work with both our engineering teams and with customers in building solutions with our services. The ideal candidate should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus within AWS and within customer organizations. Good business judgement, ownership, scrappiness, team spirit, and a work hard, have fun, make history attitude are must.

Key job responsibilities

• Develop go-to-market plans for product areas and use cases within Global Connectivity & Network Availability (GCNA)

• Analyze target market segments and design positioning and value propositions for each use case and focus area

• Apply understanding of industry and competitive context to shape messaging about how our solutions address customer needs

• Design and implement campaigns, programs, and events that drive adoption and customer success; measure and communicate results

• Own and craft content for channels including Web, social media, and events to put go-to-market plans into action

• Scale go-to-market efforts through internal enablement activities

• Work effectively across AWS with groups such as sales, business development, product marketing, and evangelism to achieve business goals

• Work with engineering and feature product managers to reduce friction points that slow down or prevent customers from adopting GCNA services

About the team

Working at AWS the GCNA Team - Meet Robert, VP: https://youtu.be/8v5i42FL02w

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 5+ years of technical product management with internet business experience

• 5+ years of experience in crafting technical product positioning, messaging, content and programs

• Demonstrable ability to meet tight deadlines while managing multiple projects

• Exceptional writing skills to create narratives, presentations, blogs, white papers.

• Ability to work effectively with cross-organizational teams in an international, diverse and complex organization

Preferred Qualifications

• BS/BA degree (Master’s degree preferred) in Computer Science, Information Systems or Business.

• Broad technical breadth and depth including familiarity with networking, data center technologies, and public cloud

• Demonstrated success in delivering high quality technology products/services in a scale up environment where priorities can shift rapidly

• Experience in driving a high level of focus and excellence with a strong, talented, opinionated team

• Experience driving a technical global product and team with end to end inbound and outbound product responsibilities

• Sound business judgment, proven ability to influence others, and strong analytical thinking skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $236,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.