Job Information
Flowserve Corporation Customer Service Representative in Santa Isabel Xiloxoxtla, Mexico
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary:
The Cost Estimator will go to provide quotations in a timely manner, as well as evaluate alternatives to provide competitive pricing while ensuring margins according to each market, follow up on the hit rate of quotations to quantify the value of orders entered versus quoted, seeking continuous improvement in the processes he/she performs.
He is responsible for complying with applicable international standards and taking care of the preservation of the environment in the activities he performs.
Responsibilities:
Comply with the Pure Safety program according to the dates established by the corporate.
Comply with Flowserve mandatory trainings such as ethics, diversity, import and export compliance programs.
Have zero accidents and report any unsafe act or condition through the system.
Comply with the established response time for quotations.
Support the CS (Customer Service) area in feasibility requests and quotations.
Record and follow up the hit rate of quotations.
Generate alternatives to reach target prices established by the customers.
Receive any follow up audits in compliance with applicable audit requirements
Continuously update Flowserve's product offerings
Ensure that assigned CARs are closed within 30 days or less
Ensure minimum margins according to each market.
Provide CS area with pricing for invoicing when they are not registered in contracts.
Other duties as assigned.
Requirements:
Bachelor's degree or diploma in relevant field and 1-2 years of relevant experience.
Experience in Microsoft Office (Outlook, Word, advanced Excel, Teams, Sharepoint)
Advanced English
Knowledge of SAP system
Ability to deal with complex contexts, efficiently planning the availability of materials.
Strong organizational skills
Adaptable and flexible
Demonstrate responsibility and customer service
Preferable:
Mechanical, Chemical or Industrial Engineering degree or diploma.
Experience in industrial engineering
Req ID : R-10308
Job Family Group : Logistics
Job Family : LO Materials Planning
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.