Shire Jobs

Job Title: Customer Service Rep

Location: Santiago - On Site / WFH after 3 Months

Salary: DOP$40,000 + Incentives up to 6k per performance Shifts: 10:00 AM -7:00 PM DSL 09:00 AM - 06:00 PM

GENERAL DESCRIPTION OR PURPOSE OF THE JOB:

The customer service representative is responsible for handling Sales/Consumer requests and processing these into our CRM systems. Orders are received by telephone, fax, and email. They are the customer's front-line communication and help resolve complaints/returns. Provides help and assists in all the activities related to the department.

Responsibilities:

• Processing Consumer/Sales requests via email and call center

• Communicating with customers/sales reps-Product/program questions/Returns

• Training and Education- Product/Entry

• General Housekeeping/Filing

• Communication with factory/Art Dept./Order changes

  Job Requirements: Required:

• High School diploma

• Strong work ethic, excellent typing skills, professional phone etiquette, strong effective

• interpersonal communications, listening skills, and attention to detail both written and verbal.

• Listening skills and attention to detail in both written and verbal communication is key

• Advance English Level

• Dominican ID

• Live in Santiago

• Able to work on site.

Benefits:

• Weekly Payment

• Law medical insurance and AFP

• Complementary Medical Insurance

• Life Insurance

• 2 way free Transportation

• Internal Bank

• Credit in pharmacy and optic center

• Referral Program

• Growth Opportunities

• WFH after 3 months based on performance