Job Information
J&J Family of Companies Product Owner (Customer Satisfaction/ Salesforce) | Fixed Term 12 months in Sao Jose dos Campos, Brazil
Product Owner (Customer Satisfaction/ Salesforce) | Fixed Term 12 months - 2406211110W
Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.
At Johnson & Johnson, we all belong.
We are searching for the best talent for Product Owner (Customer Satisfaction/ Salesforce) to be in São José dos Campos, São Paulo, Mexico City or Bogota.
Purpose:
As a Product Owner, you will work closely with the HCP Experience IT team and business partners to deliver current information and insights to field teams. Your role will involve facilitating the planning and execution of coordinated activities across all channels and teams, aligned with business strategies to improve HCP satisfaction and engagement. The candidate will need to demonstrate a strong focus on the technical aspects of our Veeva CRM platform, Sales Force, Data Integrations, Medallia, and others.
You will be responsible for :
Identify new business requirements and develop the business change strategies to address the needs of stakeholders by improving information systems, procedures and encouraging organizational change.
Understand user needs and translate them into detailed requirements.
Build use cases, writes, handles, and clarifies user stories, visualization, and process flows.
Explain how requirements may be implemented from a functional standpoint and improve user experience.
Evaluate and communicate the strengths and weaknesses of business processes to serve as reference for development and IT support.
Lead cross-site, multi-functional initiatives with internal and external partners.
Track metrics and build reports to measure progress.
Support adoption capabilities for end users: prepare and present “Release notes” and support end users after changes implementation.
Qualifications
Qualifications
Bachelor’s Degree in engineering, technology or related.
Salesforce Administrator ADM201 completion (Certification desirable).
2 years of experience with Salesforce.com setup and configuration.
2 years business analyst experience.
Knowledge of the SDLC.
Advanced English (spoken and written).
Advanced Spanish (spoken and written)
Proficient MS Excel, Word, Power Point.
Knowledge of Jira, Qtest, Medallia and Confluence is desirable.
Experience in data modelling, process mapping and specification documentation.
Experience in creating business cases for technology-related solutions.
Experience and Skills:
Required:
Problem solving and analytical skills.
Good communication and social skills.
A proactive approach.
Deliver user training and provide technical support.
Work multi-functionally to understand data collection and system requirements to support service delivery.
Primary Location Latin America-Mexico-Distrito Federal-Mexico City
Other Locations Latin America-Brazil-São Paulo-São José dos Campos, Latin America-Brazil-São Paulo-São Paulo, Latin America-Colombia-Distrito Capital de Bogotá-Bogotá
Organization Janssen Cilag de Mexico SA de RL de CV (Comercializadora) (7240)
Job Function Business Systems Analysis
Req ID: 2406211110W