Job Information
Oracle Technical Account Representative (TAM) in SAO PAULO, Brazil
Job Description
The TAM goal is managing the delivery of Oracle services to achieve:
Customer’s most effective use of Oracle’s products and related services
Customer Satisfaction
Public Customer Reference(s)
Delivery margin and revenue objectives and contracted deliverables within budget and on schedule.
Customer Service/Product Growth Opportunities
The TAM achieves this by:
Becoming a trusted advisor to the customer.
Ensuring consistency and quality of the deliverables for the Customer experience.
Aiding customers in delivering their IT strategy throughout the full IT lifecycle of implementation,
deployment, operations and continuous optimization.
Assisting customers to overcome challenges and meet business goals.
Using leading practices for successful Oracle technology and Cloud deployments and operations across the services portfolio.
The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that all TAMs may manage in full or in part.
Detailed Description (Responsibilities)
Develop and manage the Oracle customer relationships with a designated large account, or small number of medium accounts, throughout the contracted engagement.
The TAM is expected to:
Work collaboratively with Sales, the delivery teams and the customers to identify appropriate solutions to meet customer requirements.
Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aligning contracted services with customer goals and objectives.
Be responsible for delivering to the contracted terms at scope, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
Identify and submit delivery leads for new opportunities and contract renewals.
Establish and maintain a delivery governance model with the customer.
Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
Conduct periodic Service Account Planning and Account Reviews.
Perform scope and risk management.
May have project lead role.
Job Requirements (Qualifications/Competencies)
BS Degree or equivalent work experience
Relevant experience in Enterprise Technology Implementation, IT Service management, Project management or Account Management
Understanding of Contract/Project Management fundamentals - cost, resources and scheduling, scope and risk management
Solid working knowledge of the tools, methods and techniques used to conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risks
Demonstrates good communication, customer management, customer engagement, and project management skills
Prior experience in Business Development in related industry
Demonstrated understanding of application, middleware, hardware and/or Cloud technologies
Industry experience desired
Career Level - IC3
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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