Shire Jobs

**I/ General Purpose: This position will have the responsibility of handling all interactions with customers. This position will be trained in duties for debit cards, disputes, and wires. Duties will also consist of new account opening and teller line. Position will report directly to the Branch Manager.

**II/ Essential Duties/ Responsibilities:

Customer Service Support : Position has focus of answering the telephones, handling customer inquiries, various clerical duties for filing, typing, and word-processing. Responsible for servicing our customers in a timely, efficient, and friendly manner. Other duties would include handling any mobile or online banking questions.

WIRES: Gathering information for any outgoing wire requests to complete a wire transfer form.

DEBIT CARDS: Assist customers with debit card questions, ordering new cards, issuing temporary to permanent cards, raising limits, and compiling information for a debit card dispute.

lll/ Other Duties/ Responsibilities: *NEW ACCOUNTS DUTIES : Duties would include *opening and closing of all types of deposit accounts , answer customer's questions and explain available servicessuchastypes of depositaccounts, individual retirement accounts , merchant services to business customers. Internet/mobile banking, and debit cards, Compile information about newcustomers, entercustomer and accountinformationintocomputer system,verifyforaccuracy, scanandfile relatedformsorotherdocuments, and maintain existing customer information. Other duties will include investigating andcorrectingerrorsuponcustomers'request,accordingto customerandbankrecords. .TELLER LINE DUTIES: Duties will be receiving and paying out money, keeping records of money and negotiable instruments involved in a financial institution's various transactions. Duties also include balancing currency, coin, and checks in teller cash drawer without errors and using computer program and following required procedures and policies. Also, responsible for maintaining and balancing the ATM.

**Job Qualifications

lV/ Knowledge, Skills, and Ability:****

• Qualified candidates will have the highest level of ethical behavior. A high school diploma or equivalent will be required. A minimum of 2 years of cash handling experience. A minimum of 1+ years in the financial industry, sales and service, or the equivalent combination of training and experience.
• Time management and effective communication
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Excellent interpersonal skills

*V/ Physical Activities: *

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, and reach with arms. The employee must occasionally lift and /or move 25-30 pounds. Please Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties, responsibilities, or qualifications may change at any time with or without notice.

*Customer Service Representative Position Summary *