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UnitedHealth Group Health Plan Account Manager - Work From Home in Schaumburg, Illinois

If you are located within the Eastern time zone, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.

If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life’s best work. SM

The Account Manager is an advocate for OptumRx and also represents the needs of our clients. This position performs tasks necessary for the support of client business and technical needs. This requires developing and maintaining an excellent working relationship with the clients, the Account Management Team and internal departments; in addition to developing an excellent understanding of the industry. The Account Manager provides a leadership role in working with our Client Service Managers & External Clients to resolve issues in order to maintain and improve their level of customer satisfaction. The Account Manager is adept at the art of client diplomacy.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Use strong industry knowledge to add value to the clients' operation

  • Maintain an ongoing knowledge of clients' business; as well as their contract with OptumRx

  • Drive solutions by engaging multiple organizational areas and providing guidance to CSM’s

  • Provide positive alternatives to complex situations encountered by client and manage expectations

  • Perform systems analysis to determine source of technical issues, and act as liaison between external clients and internal departments to resolve these issues

  • Act in project coordinator/manager capacity to ensure accurate and timely completion of client projects, to the client's satisfaction

  • Produce and analyze key reports, offering viable solutions to key issues

  • Identify deliverables and manage to due dates

  • Complete service requests to translate customer needs and requirements for OptumRx product support and development teams

  • Communicate with clients via face-to-face meetings, conference calls and written correspondence

  • Interfaces with internal Optum departments

  • Other duties as assigned by SAE or Director (including special projects)

  • Intermediate or advanced understanding of Medicare Part D and other regulatory guidelines

  • Ensure client service level agreements and PG’s are met

  • Understand organizations capabilities, products and services

  • Following all policies and procedures related to job responsibilities and participating in the development and maintenance of departmental policies and procedures, and tools for Account Management, as appropriate

  • Understand, communicate, and execute the client contract according to the terms and conditions, including but not limited to the monitoring and reporting of performance guarantees

  • Working with Strategic Account Executive, and other team members on client renewals and renegotiating contracts with clients to obtain extended agreements while losing as little profitability as possible

  • Provides training, support and direction to other team members, as necessary

  • Establishing multiple corporate relationships and participates in client sponsored events

  • Cultivating in-group growth through these relationships

  • Identify and support potential upsell opportunities

  • Staying abreast of industry trends and developments and demonstrates strong communication skills in presenting these to clients

  • Understanding the impact of industry and regulatory trends and changes for your client

  • Travel up-to 25% of the time

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Associate’s Degree (or higher)

  • 3+ years of experience with Health Plans or with the PBM industry

  • 1+ years of experience in project management

  • 2+ years of experience in a client facing role

  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders.

Telecommuting Requirements:

  • Reside within the Eastern time zone

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

  • Ability to keep all company sensitive documents secure (if applicable)

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

  • Ability to effectively present information and respond to questions from clients, management and technical associates

  • Ability to write reports, business correspondence and technical specifications

  • Ability to solve practical issues and deal with many variables in situations where only limited standardization exists

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

  • Excellent organizational skills

  • Excellent verbal and written communication skills

  • Excellent presentation skills

  • Ability to communicate to an executive audience

  • Effective time management

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at:

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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