Job Information
Kuehne+Nagel QuickSTAT Air Logistics Healthcare Customer Care Specialist in Schiller Park, Illinois
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Schiller Park site is looking for a new Healthcare Customer Care Specialist to join our Air Logistics team.
Your Role
As a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be responsible for maintaining, developing, and enhancing customer satisfaction and loyalty by ensuring service excellence through proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues.
Your Responsibilities
Plan shipments in coordination with clients’ requirements
Ensure orders are set up accurately and communicated effectively to other departments and/or logistics service partners in compliance with all regulations and operating procedures.
Escalate all client issues to the management team as required.
Identify and implement strategies to improve quality of service and productivity
Good working knowledge of all Quick Enterprise Systems (QuickTrac, QuickOnline/RX and Quick Oasis), particularly:All QuickTrac CS-related functionsQuickSTAT email program to include client email / contact group information updates.
Assist the Commercial Group (Sales) as required or directed by QuickSTAT local management team
To undertake any other reasonable duties / responsibilities at the request of the management team
Ensure compliance with company policies and procedures
Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers
Ensure compliance with all required training certifications
Your Skills and Experiences
Associate's degree
2+ years of experience in Air Logistics Import/export
Good Reasons to Join
At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $21 and $23. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.