Job Information
GREENHECK FAN CORPORATION Customer Care Supervisor in SCHOFIELD, Wisconsin
JOB REQUIREMENTS: Interested in working with one of the markets leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you \"Build Your Future,\" through professional growth, challenging leadership roles, and exciting opportunities around the world. Job ID: 30003418 Job Title: Supr Customer Care Education 4 Year / Bachelor\'s Degree Essential Job Duties Maintain sales and service levels for the respective regional accounts on a daily basis, mainly via telephone and email with a four-hour response time. Assisting customer service staff with duties where required spending at least 50% of your day assisting with emails and phone calls. Monitor daily activities of customer service operations. Answer all complex inquires relevant to customer service and works on resolution. Identifies the internal resources required to meet the requests. Provide supervision and technical assistance to customer service team to attain departmental and organizational goals. Hire and train customer service staff to deliver high class customer service. Perform annual reviews, appraisals and performance management reviews for the customer service staff. Coach, mentor and develop team members. Lead by example and portray high levels of integrity and professionalism. Identify to improve customer service standards and issues to make the sales department more efficient. Occasional travel to rep offices - ability to be professional and effective in public speaking. Experience We are looking for a qualified Customer Care Supervisor to assist the Sales Manager in leading, directing, and motivating the sales team in order to achieve the overall corporate sales objectives. Our ideal candidate is detail-oriented, thorough, and will play a collaborative role in growing and implementing standards and processes within the sales team. Candidates must have at least 4-6 years or relevant experience, including a minimum of 1-2 years of leadership experience. Preferred Skills/Certifications Analytical ability required. Must be proficient in navigating multiple systems. Thrive in a fast paced environment while maintaining excellent attention to detail. Advanced computer skills required. Must possess strong leadership skills and excellent customer service skills. Must have prior leadership or supervisory experience Between 3-5 years of progressively more responsible work experience is... For full info follow application link. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/46F4EF7986BA4DC2