Shire Jobs

Description We are seeking a Customer Support Specialist in Scottsdale, Arizona, to join our team. This role offers a contract to hire employment opportunity. The primary function of this position is to ensure smooth operations and superior service delivery to our clients. As a Customer Support Specialist, you will be responsible for various tasks, including generating standard quotes, work orders, and providing exceptional customer support.

Responsibilities:

• Efficiently create standard quotes and work orders for various services, adhering to internal procedures and client requirements.

• Provide exceptional customer support by promptly addressing client inquiries, resolving issues, and offering assistance throughout the engagement process.

• Manage documentation processes such as references, sales deck reviews, and other administrative tasks to support client engagements effectively.

• Collaborate with internal teams to provide operational and project management administrative support.

• Assist in data analytics tasks as needed, including data collection, analysis, and reporting to support client projects and strategic initiatives.

• Monitor customer accounts and take appropriate action when necessary.

• Process customer credit applications accurately and efficiently.

• Maintain accurate customer credit records.

• Use CRM to track customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Answer inbound calls from customers, assist customers with inquiries, and direct calls to the appropriate department as needed.

• Perform billing functions, calculate rates for goods, services, or shipment of goods; post data; and keep other relevant records. Requirements • Proficiency in Customer Relationship Management (CRM) software

• Experience in answering inbound calls in a professional manner

• Proven ability to assist customers effectively and efficiently

• Knowledge of benefit functions and related processes

• Familiarity with billing functions and related software

• Strong communication and interpersonal skills

• Ability to multitask and manage time effectively

• Excellent problem-solving and decision-making skills

• High level of patience and empathy when dealing with customers

• Ability to work in a team-oriented environment

• Willingness to continually learn and adapt in a fast-paced environment

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .