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Southbridge Care Homes RSW Resident Support Worker in Seaforth, Ontario

Job Title

Resident Support Worker

Report to

Director of Care ( Unit supervision provided by Registered Staff)


Grade 12 Diploma and/or related health care

Technical Competencies

Problem Solving, Organizing Own Work, Excellent Recording and Reporting Skills, Personal Care Skills, Ability to read, write and communicate effectively in English, Second language may required in certain locations


Orientated on the Job/ Previous Health Care experience preferred

Extendicare’s Core Competencies

Business Savvy

Commitment to Results



Customer Focus

Systems Thinking


Motivation to Improve









Key Accountabilities


Activities of Daily Living

  • Portering residents to and from dining room

  • Assisting with serving meals, Feeding residents

  • Completing Nutrition cart and assisting residents with the nutrition snack as required

Quality of Life

  • accommodating residents’ right to choice

  • assisting residents in maintaining involvement in family and community

  • responding to residents’ emotional needs

Environmental Management

  • Clearing Dining rooms after meals

  • cleaning spills

  • making beds

  • changing linens

  • maintaining a clean, tidy, and safe environment in the Resident room, tidy resident rooms, remove excess garbage, labelling of residents personal items

  • Sorting and restocking of PSW carts and folding laundry (towels, face cloths, clothing protectors, resident personal items)

  • Cleaning tub rooms after baths of residents

  • Emptying linen carts

  • practicing universal precautions

  • maintaining and caring for nursing equipment

Communication of Information for Continuous Improvement

  • answering of call bells and informing of nursing staff of residents needs

  • informing staff of resident concerns and suggestions

  • informing staff on information impacting resident care and safety

  • participating in development of action plans to address concerns

  • participating in care conferences

Occupational Health and Safety Accountabilities

  • Carry out all assigned duties in compliance with applicable Occupational Health and Safety legislation and Company policy.

  • Follow safe work practices as directed by their supervisor and as required by the applicable Occupational Health and Safety legislation.

  • Participate in all required occupational health and safety training.

  • Use appropriate equipment and wear personal protective equipment or clothing,

  • Report any known or identified health and safety hazards or violations to their supervisor.

  • Refrain from any conduct that puts themselves, workers, contractors or others at risk.

Privacy Accountabilities

  • Respects and preserves the privacy, confidentiality and security of health care and employee information at all times. Violations of this statement include, but are not limited to:

  • accessing confidential information that is not within the scope of the individuals duties

  • misusing, disclosing without proper authorization, or altering confidential information

  • disclosing to another person the unique username or password for accessing electronic confidential health care information

  • using another person’s username or password to access information

  • discussing confidential information in a public area

  • leaving confidential health care or employee information in public areas

  • disposing of confidential information inappropriately

  • Conduct and Standards of Employee Conduct policies are to be adhered to by the employee groups they apply to at all times.

    Resident/Family Safety Accountabilities

  • In the interest of the safety of residents and family members, employees while on duty are accountable to carry out all duties assigned within the scope of their job in compliance with applicable legislation, standards and company policy.

  • Refrain from any conduct that puts residents and family members at risk.

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