Shire Jobs

Description We are seeking a dynamic, experienced Rooms Division Manager for our hotel. We offer 462 guest rooms and over 23,000 square feet of meeting/event space. If you are committed to providing hotel owners and investors with a successful, profitable operation by providing guests and associates with a truly world-class hotel experience, then, we want to talk to you. We are a people-oriented company that has built a culture which creates a respectful, fair, safe, and pleasant workplace. This is a temporary position for 60 days, no benefits. Compensation: Salary $90,000 USD Reporting to the Assistant General Manager, the Rooms Division Manager will provide guidance and leadership to the Rooms Division and oversee the Guest Services Team ensuring consistent compliance with hotel policies and the delivery of quality customer service. The successful candidate will indirectly offer supervision for the front office operations as well as draft policies and develop plans for carrying out work programs. The ideal candidate will have strong Rooms Division experience, the exercise of managerial skill as the position involves frequent decision making, meeting of deadlines, contract negotiations with vendors, analytical ability, planning and coordination of large scale work projects, strong communication skills including written and verbal, excellent customer service skills to include the ability to resolve issues with both guests and associates, strong leadership skill set, working knowledge of and ability to analyze financial statements. Responsibilities Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Ensures compliance with all Front Office policies, standards, and procedures. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Ensures associates are treated fairly and equitably. Strives to improve service performance. Empowers associates to provide excellent customer service. Understands the impact of Front Office operations on the Rooms area and overall hotel financial goals. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. Ensures recognition of associates is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitor progress. Manages associate progressive discipline procedures for Front Office Staff. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Celebrates successes and publicly recognizes the contributions of team members. Responds to and oversees guest problems and complaints. Observes service behaviors of associates and provides feedback to individuals and/or managers. Manages department controllable expenses to achieve or exceed budgeted goals. Ensures hotel policies are administered fairly and consistently; disciplinary procedures and documentation are completed. Essential Job Requirements Ability to walk up and down several flights of stairs and long distances at a Able to lift twenty-five. Effective supervision/management and communication skills and Ensure the relevant administrative documents, checklists, inspections, and reports are appropriately and accurately filled in, completed, and turned in a timely manner to the appropriate person in order to maintain professional records of daily occurrences. Respond to any emergency t