Job Information
Aston Carter Account Manager in Seattle, Washington
Job Title: Account Manager
Schedule: Hybrid Monday - Friday (40 hours)
Location: Manhattan, NYC
Job Type: 11 Month Contract (possible extension or conversion)
Description:
In this Individual Contributor role, you will serve as the face of Amazon to a portfolio of Delivery Partners (DP) assigned to delivery stations in a pre-defined region.
You will own your territory in developing and executing a plan to provide best-in-class support for our DPs, ensuring they launch successfully and maintain high performance, quality and customer retention.
You’ll accomplish this by collaborating with an integrated internal team of Station Operations Managers and Program Managers. You’ll work to analyze problems, discover insights, deliver recommendations, and drive change both internally and externally. This is a high impact type role where you will be collaborating with a new team and new processes from scratch in a highly ambiguous environment that pushes forward Amazon's innovation in the last mile delivery space.
Coordinating quality and performance reviews to discuss business health and new opportunities, as well as to provide benchmarking data and insights.
Coaching and training partners on best practices and process improvements to ensure they launch successfully and achieve performance metrics.
Serving as an advisor and single POC for partner issues, questions, requests, escalations, and concerns.
Work with a sense of urgency to drive and deliver goals while maintaining a high quality of work.
Communicating program updates, operational impacts and disruptions.
Partnering with internal teams to facilitate high quality solutions on behalf of DPs (Voice of Partner).
Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DP experience.
Willingness to travel <10%
Skills:
- Account management, Sales, Microsoft excel, Sales support, Account Maintenance, Administrative support, Microsoft office, Sales administration
Additional Skills & Qualifications:
Experience with Excel
Experience analyzing data and best practices to assess performance drivers
2+ years prior experience in account management
Experience analyzing data and best practices to assess performance drivers
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.