Job Information
University of Washington CASE MANAGER in Seattle, Washington
Req #: 238435
Department: ENROLLMENT MANAGMENT AND STUDENT AFFAIRS
Appointing Department Web Address: https://www.uwb.edu/student-affairs/care-team
Job Location Detail: Hybrid, two days of telework a week.
Posting Date: 09/17/2024
Closing Info: To ensure consideration, Apply By 09/24/2024
Salary: $4,700 - $4,800 per month
Limited Recruitment: Open to UW Bothell employees only
Shift: First Shift
Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230701_a11y.pdf )
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.
The Department of Enrollment Management and Student Affairs has an outstanding opportunity for a Case Manager to join their team.
The Case manager will be the first to review new CARE team cases and, while CARE team is not emergency response, there are situations that can escalate if not noticed and addressed quickly. The role will need to watch for topics such as concern for safety, immediate mental health concerns and then connect with the appropriate offices to pass on the case and address these concerns. They also will have the most knowledge of the CARE team online case tracking process and will work with our vender to update that to be as useful as possible to the CARE team
As part of a partnership with the United Way of King County (UWKC), resources have been made available to UWB/Cascadia to support students in need. The Case Manager has played a critical role in helping both institutions address the concerns of students in need in a more consistent and intentional manner. Hiring a replacement Case Manager will ensure the appropriate follow-up and consistency necessary to not only address student needs, but increase the odds that students in distress are able to continue their studies at UWB/Cascadia College.
DUTIES AND RESPONSIBILITIES CASE MANAGEMENT:
Serve as a case manager for UW Bothell and Cascadia College CARE Teams
Meet with students, triage their needs, and coordinate appropriate follow up for students in conjunction with other campus colleagues.?
Assist students in exploring appropriate resources and making referrals to other campus departments such as the academic advising, Student Success Center, Health and Wellness Resource Center (HaWRC), Writing and Communication Center, Counseling Center, Quantitative Skills Center, Disability Resources for Students, etc.
Review incoming reports for immediacy of concerns and inform the appropriate staff of critical situations.
Contact reporters and related individuals to gather additional information.
Consult EAB Navigate to gather pertinent information related to a case and refer appropriate cases to EAB Navigate by issuing an Academic Alert.
Collaborate with the HaWRC Basic Needs Program Manager on cases involving housing needs, food insecurity and financial difficulties.
Consult with reporters and make recommendations regarding interacting with the student of concern.
Incorporate feedback from other team members regarding case management.
Manage case records and assign cases through an electronic reporting and tracking database system to ensure all correspondence and action items are accurately documented.?
Facilitate the flow of information among the CARE and Navigate systems and Teams.
Coordinate CARE team responses.
Maintain the confidentiality and privacy of students.
Serve as a first responder to Cascadia College student requests for Emergency Grant funding; The Case Manager will connect with the students, determine what their need is, and support them with applying to the Benefits Hub Emergency Grant.
Assist in notifying instructors when students will be absent from classes due to emergency situations and/or deaths in the family.ADMINISTRATION:
Collect and analyze data as it relates to services provided by the CARE Team and EAB Navigate Team.
Serve on UWB CARE Team which meets twice per month
Serve on Cascadia CARE Team which meets twice per month
Serve as UWB Symplicity Advocate superuser and keep system interface up-to-date and in-line with current CARE Team policies and procedures for optimal user experience and data collection
Develops and cultivates relationships with a variety of constituents, including Counseling Services, Office of Student Access and Accommodations, Academic Affairs, faculty, Student Financial Services, and other community resources.
Evaluates and assesses the success of student support efforts.
Gathers data and prepares reports to support the work of SSN and the Dean of Students Office.EDUCATION AND TRAINING:
Educate members of the University community about the role of the CARE Team and the options available for responding to students in academic, financial or emotional distress.
Oversee and coordinate multiple outreach and educational programming efforts of the EAB Navigate and CARE teams including, but not limited to, participate in student orientation programs, Week of Welcome, Open House programs, new faculty orientation, faculty/staff meetings, etc.
Update and maintain website, brochure, and other forms of communication/promotion resources.
Promote programs for student advocacy and support to address the needs of students who experiencing difficulties in areas such as, stress and conflict management, substance abuse, psychosocial and behavioral issues; life skills, student success.
Assist with creating and presenting annual and ongoing training for CARE Team members.
Collaborate with EAB Navigate Student Success Manager on educating members of the University community about methods of reporting students of concern.
Assist students in connecting with off-campus mental health providers when necessary, including individual counselors, group counseling programs, substance use treatment facility, and psychiatrists MINIMUM REQUIREMENTS
Bachelor’s Degree in in social sciences, education, or similar field and at least two years experience working in higher education or human services sector.
Ability to understand the needs of the University and to work collaboratively with students, their families, faculty, staff, and community partners in a wide array of situations.
Knowledge of student development best practices and a strong desire to provide a supportive environment for students
Ability to handle confidential and sensitive situations with diplomacy and excellent judgment and to act calmly in an emergency or crisis situation
Superior interpersonal and organizational skills; Excellent written and oral communication skills, including the ability to communicate with diverse audiences.
Extensive proficiency in the application of communication techniques and relationship building skills that develop the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Ability to work independently and as part of a team.
Experience working with young adults and a diverse student population.
Demonstrated ability to create a trusting, supportive rapport with students.
Comfortable in the use of computer technology (i.e. email communication, web pages, Power Point, web-based surveys, etc.) to enhance services and outreach to students and campus.
Extensive proficiency in collaborating and interacting with individuals and groups while valuing the unique contribution of individuals from a variety of identities, including culture, race, creed, ethnicity, national origin, age, sex, disability, sexual orientation and gender identity.
Working proficiency with office support tools and electronic records software (e.g. word processing, email, presentation software, spreadsheets, and electronic educational records); preferably Microsoft Office
Willingness and ability to work in multiple office locations on the University of Washington and Cascadia College campus.
Experience with higher education and associated transitions and persistence issues students face within higher education. DESIRED QUALIFICATIONS
Master’s degree in social work, higher education, student personnel, student development, counseling, or similar field. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. CONDITITONS OF EMPLOYMENT
Some scheduling flexibility is required to accommodate schedules of students, attend meetings, events, trainings, and conferences on and off campus; may involve early evening hours or weekend hours on occasion. Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.