Job Information
F5 Networks, Inc Enterprise Network Engineer - RP1030473 in SEATTLE, Washington
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
This opportunity allows you to be the technical interface between our Global Services and Technical Sales organizations, Product Development and all other company departments for our ASM product line (Application Security).
You'll have comprehensive product knowledge and ability, expert network engineering and application delivery knowledge, including troubleshooting and design review. ENEs will spend about 80% of their time resolving escalations as well as other projects as required.
What will you do?
Provide exceptional technical support to investigate and resolve complex issues on F5 products (software and hardware) for the Field Services, Network Support, Consulting and Training organizations, both remote and occasionally on-site
Take ownership of technical issues of any complexity with minimal need for supervision or assistance
Assist Technical Sales Engineers by verifying network solutions and ensuring that appropriate products and services have been selected to satisfy client requirements
Work with Product Development and Product Management to ensure products are developed in ways that meet customer requirements
Validate and distribute issue-specific software solutions
Be the interface with Product Development group on behalf of all Global Services
Mentor F5 technical support engineers
Be responsible for CERT and security release alerts to customer install base while working with product development
Review, test and create content for F5s technical knowledge base
Participate in on-going training with F5 products and related technologies
Knowledge, Skills and Abilities
Thorough understanding of web application security topics (e.g. signature based security and policy based security) including the OWASP Top 10 and mitigations
Expert knowledge of web applications and concepts such as HTTP, MySQL, character encoding and interaction with languages such as HTML, JavaScript, PHP, Python/Perl, TCL, etc
Expert knowledge and troubleshooting skills for HTTP based applications including use of tools such as Wireshark, HTTPWatch, BurpSuite or similar
Good knowledge of Web2.0 technologies such as XML, SOAP, REST and Web Services Security
Good working knowledge of SSL and troubleshooting SSL
Good knowledge of Unix environments especially Linux for configuration & troubleshooting
Working knowledge of the Web Browser environment (JavaScript interaction, HTML DOM etc)
Strong interpersonal and presentation skills, both oral and written, with the ability to articulate and educate customers about complex technology in a simple way.
General Knowledge in malware methodology
General knowledge of web based offensive methods
Ability to diffuse complicated technical and political situations with enterprise customers
Ability to work in a highly-collaborative team environment
Strong interpersonal and presentation