Shire Jobs

Working Each Day to Make a Difference

At Community Health Plan of Washington, we're driven by our belief that everyone deserves access to quality health care.

More than 25 years ago, we made a commitment to improve the health of our communities by making quality health care accessible to all Washington state residents.

We continue that pledge today by providing affordable comprehensive coverage to more than 315,000 individuals and families throughout the state.

• We are a local not-for-profit health plan in Washington State.
• We are committed to keeping Washington families healthy.
• We connect our communities to the health resources they need.
• We provide access to high-quality care for our members.
• We connect and empower our members through technology.
• The Community Health Centers we partner with strive to support members with a comprehensive mix of medical resources in one convenient location.
• Our partnerships with Community Health Centers and our extended provider network help us improve the health care delivery system.

To learn more about how you can make a difference working at Community Health Plan of Washington, visitwww.chpw.org{rel="nofollow"}.

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Health Homes Care Coordinator- Spokane County

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[POSITION PURPOSE:]{.underline}

The primary responsibility of the Health Home Care Coordinator is to work with enrolled members to develop and implement Health Action Plans (HAPs) that move members along a pathway to improved quality of life, health, and engagement. The coordinator will work with members over time to seek and use resources that match the members' needs and provide the six Health Home services of comprehensive care management, care coordination, health promotion, individual and family support, care transitions, and referrals to community and social support services. This position is field based.

[PRINCIPAL DUTIES:]{.underline}

Responsible for engaging prospective Health Homes participants who have been identified through referrals received by Health Home Lead to likely benefit from Health Home program offerings.

Manage a caseload of 50 members by taking initiative with managing the needs of the caseload, scheduling and organizing time

Conducted telephonic and face-to-face outreach and coordination of care activities for Health Homes members.

Increase members' ability for self-management and shared decision-making.

Coordinate and oversee the Health Home benefit by actively engaging the member via completion of Health Action Plan and supporting the member to achieve their short-term and long-term goals.

Improve continuity of care by helping members navigate relationships with providers and outside resources.

Provides follow up services via telephonic or face-to-face engagement with members and service planning partners as needed to coordinate reminder calls, medications, and medical appointments.

Provides community outreach services including home visits, assisting members with accessing transportation services, educating members on healthy behaviors, and providing information on community resources.

Provides information to increase the member's knowledge about their health conditions and improve adherence to prescribed treatment.

Track meetings with the members monthly and actively assist and coach them to meet their goals and assist them with assessed needs.

Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions.

Complete required documentation within deadlines.

Attend on-site internal meetings as required, including 1:1s, department meetings, staff