Job Information
Amazon Principal Program Manager, Amazon Customer Service in Seattle, Washington
Description
At Amazon, we're working to be the most customer-centric company on earth. Customer Service (CS) is at the heart of what we do. Are you interested in shaping the future of Amazon CS globally and driving strategic initiatives that shape the future of support for our employees and customers? Customer Service Stores Solutions (CS3) is seeking a Principal of Program Management to lead its new business, service, and product launch program.
This is a role focused on driving integration of new strategic and/or business critical programs that align with the CS strategy and vision. You will set a bold vision and oversee high impact cross-functional programs in a multi-cultural environment that helps to improve the customer and employee experience. You will be in charge of new business, service, and product launches, owning scoping, risk evaluation, change management, and readiness for worldwide Amazon Stores CS.
Required for this role is a detailed comprehension and ability to balance operations, technology, and program management. This individual will be able to anticipate future needs of the organization and develop innovative solutions to improving the quality and resource usage of launches. You will excel at stakeholder management and work often with senior leadership to escalate customer experience concerns and risks of new launches.
Key job responsibilities
Own scoping and integrating new business, service, and product launches across CS.
Manage org-wide mechanisms to ensure key goals are met.
Lead strategic and/or critical programs that assist CS strategy and vision.
Build scalable plans to deal with the most ambiguous situations, assessing resource needs and removing bottlenecks.
A day in the life
Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Basic Qualifications
Bachelor's degree
7+ years of working cross functionally with tech and non-tech teams experience
7+ years of program or project management experience
7+ years of managing, analyzing and communicating results to senior leadership experience
Experience implementing repeatable processes and driving automation or standardization
Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
Experience delivering projects within scope, time, budget and quality
Experience delivering cross functional projects
Experience working cross functionally with tech and non-tech teams
Experience working with, presenting to and influencing senior executives up to VP level
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.