Job Information
Amazon Principal, WW Prime Customer Insights and UX Researcher , WW Prime - Design in Seattle, Washington
Description
This is a unique opportunity to grow and scale the future of WW Prime for 250+ million members by deeply understanding customer needs and planning for better customer outcomes. As a Principal UX Researcher, you are a customer-obsessed leader who is deeply curious and constantly strives to ask better questions. You are adept at leveraging a range of research methods to understand the current state as well as uncover future customer needs and opportunities. You define research strategy and lead high-impact initiatives where the product and business strategy is highly complex. With a keen eye for adapting existing methods and creating new research frameworks, you provide critical insights that influence end-to-end customer experience and long-term business strategy
Key job responsibilities
Asking better questions to define WW Prime research strategy and own the research roadmap in partnership with the research team and cross-functional partners
Lead complex, high-impact research initiatives where the future product strategy has yet to be defined, and apply the research to a strategy that benefits the business and customers
Adapt and create new user research methodologies to meet the unique needs of your product(s) or business goals
Mentor researchers, empowering their growth and development
Define prioritization criteria and measurement frameworks for the research you conduct
A day in the life
Leads user research that influences end-to-end customer experience and impacts the long-term business strategy
Advocates for inclusive and diverse products that serve all types of customers
Partners on significantly complex research studies to identify customer segments and latent needs across teams
Brings clarity to complexity, probes assumptions, illuminates pitfalls, and fosters shared understanding of customer needs
Communicates pragmatically, balancing business and customer needs, and asking the hard questions
Helps the organization move quickly, experiment and learn. Shows high judgment in driving executive-level escalations, and leads with grit and optimism
About the team
The Amazon Prime UX Design team is at the heart of the Prime membership. We innovate and design on behalf of our customers and are relentlessly focused on improving the membership experience to delight customers around the globe. To accomplish that, we are seeking a Principal UX Designer to join our growing team and help lead, define, and improve the end-to-end Prime CX. Prime UX researchers and designers work with global Product, Marketing, Branding, Science, and Tech team partners, to deliver compelling customer experiences for Amazon.
Basic Qualifications
10+ years of experience conducting UX research on products and working in close partnership with executive leadership
Deep technical proficiency in different research methods, including when and how to apply them during the product development process
Master's or PhD degree in Data Science, Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field
Experience communicating user research findings with senior cross-functional partners to drive impact
Preferred Qualifications
Track record of driving positive customer impact on large-scale products through a deep understanding of customers, their needs, the business landscape, product functionality, and technologies
Experience in a variety of product spaces, with a bonus for shopping and membership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $163,000/year in our lowest geographic market up to $269,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.