Job Information
Nordstrom Program Manager 2 - Operations Capacity - Seattle in Seattle, Washington
Job Description
The Program Manager II will be a critical member of the JWN Operations Planning team, owning the processes that define consensus throughput and storage capacity values throughout the Supply Chain. This role will require extensive partnership with Industrial Engineering, SC Operations, Store Operations, Transportation, and Network Strategy. These consensus capacity values will be used to assess risk in both near and long-term plans and inform where mitigation efforts are required. This role will own program that oversees the setting of capacity values as well defining the operational playbook in advance of peak seasons.
This role will have three primary focus areas: 1 – Setting Consensus Capacity, 2 – Coordinating Monthly Programs & Mitigation Efforts, and 3 – Ad Hoc Analysis. This role will require navigating complexity, attention to detail, and comfort in driving collective decision making. The ability to influence disparate stakeholders will be critical to success and ensuring that JWN optimally utilizes the available network capacity through Anniversary and Holiday peaks.
The ideal candidate for this role has background in Supply Chain Capacity Planning and deep experience in managing complex initiatives, driving executive alignment, and deeply analytical mindset. Relevant experience in retail supply chains preferred.
A day in the life…
Drive monthly process to align on consensus throughput and storage capacity values
Liaise with IE and Operations partners to refine capacity models
Guide Product & Tech teams on implementing systems to systematically serve capacity data
Define roadmap for capacity planning capability development
Oversee capacity mitigation efforts in the short to mid-term
Track dependencies and key milestones across internal and external teams
Take on ad-hoc analysis to resolve planning risks and drive executive decision making
You own this if you have…
5+ years of program management, process improvement, or capacity planning experience in a Supply Chain setting
Field level experience in Warehouse operations, Industrial Engineering, or other capacity management
Proven track record of managing multiple priorities and coordinating various stakeholders to drive action
Proactive mindset with ability to create and manage workplans
Strong verbal and written communication skills and comfort in engaging with business leaders
Advanced Excel and PowerPoint skills, with additional experience in Tableau, Power BI, and SQL preferred
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Washington: 92,000.00 - 155,000.00 USD Annual
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
About Us
We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!