Job Information
University of Washington PROGRAM MANAGER in Seattle, Washington
Req #: 233345
Department: SCHOOL OF NURSING
Posting Date: 04/18/2024
Closing Info: Open Until Filled
Salary: $5,400 - $6,800 per month
Shift: First Shift
Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230701_a11y.pdf )
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
The School of Nursing has an outstanding opportunity for a full-time Program Manager (Continuing Education Coordinator (E S 7)).
Parent-Child Relationship Programs is a self-sustaining program which has been developing and disseminating innovative products and training workshops for professionals working with young children (0-5) and their families for over 40 years. Parent-Child Relationship Programs currently has 8 programs and offers over 50 products including books, e-learning courses, instructional videos, assessment instruments and tools to professionals internationally and throughout the US. Additionally, Parent-Child Relationships disseminates in-person workshops and virtual trainings to professionals across the nation and internationally.
This position will be responsible for managing workshops, distance learning, web-store and customer service.
DUTIES AND RESPONSIBILITIES Program Management (60%):
Independently manage distance learning onboarding process of our evidence-based Parent-Child Relationship Program (PCRP), Promoting First Relationships® (PFR), which trains professionals across the state and country, as well as internationally.
Serve as the subject matter expert (SME) for Promoting First Relationships program operations, including associated state contracts and agreements to ensure fidelity of evidence-based curriculum.
Manage systems that track PFR provider database, program fidelity and program evaluation to best serve PFR providers and the caregiver-child dyads engaged in PFR.
Independently manage systems that track Parent-Child Interaction (PCI) reliability.
Serve as the SME for PCI program operations, including assurance of reliability for instructors and learners.
Serve as SME for inquiries from internal and external clients regarding any of the Parent-Child Relationship Programs.
Independently manage a large and growing number of PCRP training workshops, virtually and in person, in Washington state, the country and internationally.
Work with trainers to assure availability of training opportunities, resolve conflict as necessary.
Work with local and national agencies to develop the training experience they want.
Develop training agreements for virtual, local and on-site workshops.
Coordinate and secure contracts with hotels for workshop meeting space, catering, and lodging.
Manage coordination of all other workshops: PFR-PEDS, Barnard Center free lecture series, etc.
Manage and submit all of the Continuing Education applications for PMMH, PFR Program, and Keys to Infant Caregiving.
Act as primary liaison between PCRP and Continuing Education office.General Administration of Organization (20%):
Exercise autonomy in monitoring supply needs, maintaining detailed inventory records, and proactively placing supply orders while adhering strictly to budget constraints.
Take ownership of maintaining an up-to-date inventory of organization’s equipment and assets, demonstrating accountability in financial tracking and budget considerations.
Serve as SME associated with compliance in the processing and accounting for accounts receivable from a variety of funding sources.
Assist Business Manager in all office operations and transactions, including payments to vendors and independent contractors, utilizing the on-line receivables system, and managing all customer service operations from initial contact to follow up for past due accounts.
Exhibit a high level of accountability in maintaining organized and accessible records, documents, and files for the organization, ensuring strict compliance with UW document retention policies.
Lead special projects aimed at automation and process improvement, demonstrating autonomous decision-making, and taking responsibility for successful outcomes.
Facilitate weekly staff meetings, take meeting notes, and maintain all records of program decisions and action plans.
Maintain database of PCRP’s extensive mailing list.Marketing/Public Information – 10%
Represent and promote PCRP at workshops, over the phone and through written correspondence to customers throughout the US and internationally.
Attend national conferences to promote PCRP and products to professionals that work with families and young children aged 0-5.
Provide information and guidance in understanding and accessing the appropriate program for clients’ particular practice and needs.
Edit all new print materials, including full curriculum sets and all PCRP promotional materials.Online Store – 10%
Manage store operations, process, package and ship all orders.
Prepare customer invoices, interface with UPS to assure quality control.
Manage customer invoicing and UPS database.
Order all shipping supplies, stock products and monitor and maintain inventory levels.
Troubleshoot store website when needed. MINIMUM REQUIREMENTS
Bachelor's degree in Finance, Business or Public Administration, Human Resources, Communications, or Liberal Arts.
3 years of experience and proven track record in project coordination or administrative assistant in the private sector, government, or academia.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. ADDITIONAL REQUIREMENTS
Attained reliability in the Parent-Child Interaction Feeding and Teaching Scales.
This role requires an experienced, competent professional with a high attention to detail.
Creative problem solving in a complicated and continuously changing environment. Deep familiarity with calendaring software solutions, office related software, and communication tools.
Excellent writing and verbal skills.
Ability to develop innovative processes to achieve goals.
Excellent organizational, time management and decision-making skills.
Able to maintain a high level of confidentiality.
Skill with WordPress a plus.
Experience interacting with diverse partners ranging across students, faculty, staff, elected government officials, private donors, and executive level leaders.
Proficiency in financial software and database tools (e.g., Microsoft Excel, Workday, SmartSheet).
Excellent analytical and problem-solving skills. Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.