Job Information
Amazon SR Technical Program Manager in Seattle, Washington
Description
Success in any organization begins with its people. Having a comprehensive understanding of our workforce and how we best utilize their unique skills and experience is paramount to our future success. AWS is looking for an exceptional Senior Technical Program Manager with strategic expertise and a strong delivery record in building trust and influencing through insights and analysis, and system design to advance adoption and effective use of Workforce Planning(WFP). Moreover, this Technical Program Manager will work in partnership with the core WFP team and other partner teams that requires thought leadership to advance WFP content across AWS. This individual has proficiency in employing workforce and human behavior insights, strong business operations fundamentals and good judgement. This individual will also provide thought leadership and program management against current and future technical capabilities and programs that enable the acceleration of revenue growth, improved operational efficiencies & delivery. Ultimately, the individual will be responsible for a program level effort to enable optimized workforce size, location and level in service of predictably accelerating product innovation, and enhancing the customer experience at acceptable cost. If you enjoy leading strategic programs, working in a fast-paced dynamic environment and being challenged by new problems, we’d like to speak with you!
Key job responsibilities
• Work directly with senior leaders in the Workforce Planning team, while partnering with Finance, HR, Tech teams, and business leadership to manage creation of tools and processes that support the one- and three-year workforce plans in cadence with AWS’ operational cycles
• Earns trust with internal stakeholders and customers, and develops collaborative solutions that create measurable economic impact on AWS
• Leverage deep knowledge of workforce planning methodologies, data sources, and practices. Applies this technical knowledge to invent, evolve, improve, and simplify.
• Drive large-scale workforce planning programs that solve significantly complex or endemic problems.
• Consistently bring strong, data-driven business and technical judgment to decisions.
• Recognize when designs/solutions require additional technical guidance (e.g., from senior practitioners or subject matter experts).
• Advocate for and guide workforce programs. Influence teams to dedicate resources, and lead the effort (or finds appropriate owner).
• Capture the right metrics to influence stakeholders and measure success.
• Occasional travel to internal meetings and fact-finding sessions.
A day in the life
As a Senior Technical Program Manager within AWS, you will partner across the WFP group guided by a senior member of the team. You will play a key role on the Workforce Planning Science, Tooling and Inspection Engagement sub-teams that influence the long-range plans of the business and the technical agenda that supports it. You will influence tools and programs serving senior leaders globally and impacting AWS’ future.
The ideal Technical Program Manager has a strong sense of ownership, is self-driven, loves breaking new ground. You will bring a mix of experience including complex technical program management, senior stakeholder management, system design and integration, cross-functional collaboration, strategic planning, operational planning, and process improvement.
About the team
Our team communicates who we are as an employer – what it’s like to be an Amazonian, why we love innovating on behalf of customers and why people should join us. We build trust with our partners, dive deep into our data, and love to learn and be curious as we deliver results. Our job is to bring that to life.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Basic Qualifications
6+ years of technical program management experience working directly with software engineering teams and ownership of program strategy in a complex or matrixed environment
Prior background in operational or similar work for business-critical services, including building large scale optimization and predictive models
Experience setting technical requirements for process automation and strong analytical and problem-solving skills, expertise in deriving insights through data analysis, practical knowledge and experience in inferential statistical application.
Experience building and evaluating system-level technical design
Preferred Qualifications
Advance Degree (MS/MBA) in the field of organizational behavior, human resources, operations or strategy
Experience in large scale Workforce, Operations, or Capacity planning functions
Experience developing and executing/delivering product and technical roadmaps
A record of customer advocacy and influence without authority is important for this role
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.