Job Information
CORE Electric Cooperative MEMBER SERVICES REPRESENTATIVE I - NBU - 2 OPENINGS in Sedalia, Colorado
20.00-23.40 per hour $20.00 - $23.40 | U.S. 85, North, Sedalia, CO 80135, USA | Hourly | Full Time
About CORE
CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities. With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.
About the job
As a Member Services Representative I you are responsible to the Member Services Supervisor and function as a guide for our members to understand our services and how to access them. You play a vitally key role and are the first voice heard from CORE Electric Cooperative when you support our members by phone, email and in chat. Sometimes the questions are easy and straight forward and sometimes they are complicated. No matter what type of questions you get, you will be well supported by your training and your management to assist our members. Our customer service experience is second to none in the energy business, be a part of CORE Electric Cooperative and grow your customer service portfolio.
This is an EXEMPT onsite position at our Sedalia office with no remote or hybrid work options available.
You will...
Answer member queue contacts on a consistent basis by being in a ready status as often as possible. Complete member requests for: account creation at existing locations, account updates, payment options, enrollment in member programs, inquiries, and requests for information by following departmental procedures, regulations, and tariffs as efficiently and quickly as possible. Manage member complaints and concerns to the best of his/her ability and offers reasonable solutions before escalating contacts or transferring to another department.
Answer member electronic queue inquiries, completes and responds to all electronic member requests, as necessary. Forward emails to other departments only when necessary.
Handle issues that are created in the Member self-service site
Verify member identity according to department standards before releasing information on any account.
Inform members of appropriate programs and/or options that may benefit them or solve a problem.
Maintain complete and accurate documentation on all calls/contacts.
Manage member complaints and concerns to the best of his/her ability and offers reasonable solutions before escalating contacts or transferring to another department.
Actively promote one contact resolution by proactively responding to member issues by clarifying the member's issue, determining the cause of the issue, selecting the best solution, and implementing the solution themselves or contacting the correct department for completion.
Problems are easy to moderately difficult. Task difficulty will progress as levels increase. Methods and procedures are defined, but judgment may be required to apply them to work. Work is routine and tasks are related.
We are excited to speak to someone with the following...
High school diploma or equivalent certificate required.
One or more years of practical equivalent experience in member/customer service is required. This could include answering phone calls, chat conversations, electronic correspondence and order creation, and handling member accounts.
Excellent communication and problem-solving skills with a strong drive to provide exceptional customer service.
Ability to work with a multi-screen, multi-application computer system.
Competent with Microsoft Office: Excel, Word, Outlook, Teams.
Proficient with general office equipment.
Hourly Range: $ 20.00 - $23.40 per hour
CORE offers a comprehensive benefits package including the following...
9/80 work schedule: Every other Friday off!
Eight paid holidays per year
160 Hours of accruable PTO per year
Paid parental leave (80 hours)
Education and training reimbursement
Volunteer paid time off.
100% Cooperative paid benefits , including:
Defined benefit pension plan
Medical insurance
Dental insurance
Vision insurance
Short term disability
Long term disability
Long term Care
Employee assistance program
Life insurance
HSA employer contribution: $900 for employee only, $1,800 for employee + dependents
401(k) retirement plan with company match up to 4%. Immediately 100% vested.
Wellness reimbursement: Up to $300 per year
Travel assistance & identity theft support services.
Length of service program
Free Onsite EV charging stations (at certain locations)
Onsite micro market (at certain locations)
Onsite gym with golf simulator and massage chairs (at certain locations)
This position is eligible for a discretionary annual incentive program driven by organizational and individual performance up to 5%.
This job will be posted until it is filled. We encourage qualified candidates to submit their application(s) expediently so as not to miss this opportunity. Please reach out to People Operations at hr@core.coop for a complete job description.
CORE is an Equal Opportunity Employer.
EEO is The Law - click here for more information (https://www.eeoc.gov/laws-guidance)
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr@core.coop
Posting # 2024-052, 2024-053