Clinical Application specialist, US in Seoul, South Korea

Job Information

[Role Summary]

Drives clinical support for products and clinical marketing including sales presentations, product demonstrations, and product training.

[ Key Areas of Responsibilities]

Ultrasound business support

Sales support to meet the business target
Clinical Application Specialist is the knowledge expert on the clinical application of the product / solution / service.
Supports Account Managers by providing clinical decision support for products and solutions, including sales presentations, product demonstrations.
Develop and execute winning clinical sales strategies to expand market share
Actively participate with sales team in coordinating and executing clinical evaluations, product demonstrations and presentations
Keep up to date with new developments in the clinical application and operating field of the relevant equipment
Clinical Marketing support and execute for new products launches and product features in congress, clinical event, Hands on workshop

Training

Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered
(re-)Train hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment
Ensure that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from Philips
Ensure that all clinical applications training, with both new and existing customers, complies with the company's quality policy
Train clinical application specialist and sales for channel partners

Customer Satisfaction & Feedback

Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction
Report to on difficulties in optimal usage of the equipment
Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely.

[Qualifications & Requirements]

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