Job Information
Danaher Corporation Customer Service Associate in Seoul, South Korea
Be part of something altogether life-changing!
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.
In this role, you will have the opportunity to:
Provide excellent service for customers across products and accounts segment.
Process customer orders and manage them in line with company policy and systems, following through toshipment and to billing, ensuring a quality of service.
Respond to customer inquiries (email/phone) in a timely and professional manner providing knowledge andaccurate information to customers.
Handle customer complaints, managing replacement/returns/credit, also ensuring them documented.
Build close relationships with customers, commercial partners, and other departments to gain their trust andunderstand your impact on customers and service levels.
Develop solid product knowledge and a strong understanding of the Supply Chain
Collaborate across functions to drive improvement in our wing to wing process.
The essential requirements of the job include:
7 years of related experience
Proficient oral and written English and Korean
Outstanding communication skills
Experience with working collaboratively with cross-functional teams in global/multi-national companies
Keen sense of time management and attention to detail
A calm and analytical approach to problem solving
Strong excel skills
Oracle experience is preferred#LI-SS1 #LI-Hybrid
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.