Job Information
Eaton Corporation Sr. Service Engineer in Seoul, South Korea
What you’ll do:
Provide technical support to customer service issues and trainings. Be responsible for critical issues resolution and urgent customer responses in delivering analysis and reports.
Serve Korea PQ customer in power quality products' installation, implementation, maintenance and provide other services in responsible area;
Discover problem and solve them for end-user to obtain customer satisfaction and business opportunities
Involved in Service SOP's establishment, training distributor & customer with SOP.
Analyse the data of feedback from customer and markets, communicate the results with Product and Quality teams to improve the product and service
Improve the technical process, monitor the effectiveness of the processes to seek opportunities of improvement. Consolidate the solutions into training and practice sharing.
Improve service tools to support field service and issue resolution.
Qualifications:
Bachelor’s degree in Engineering, prefer Electronic Engineering
Fresh graduate or less then 3 yrs' experience in Electronics related industry would be preferred
Electrical knowledge preferred
전기기사자격증
Knowledge of Codes and Standards
Good communication in both, oral&writing
Be initiateve and responsible for work
Teamwork and excellent interpersonal skills
Work under pressure