Job Information
The U.S. Pharmacopeial Convention (USP) Temp- Sales Support Coordinator in Serilingampally Mandal, Ranga Reddy District, India
Description
Who is USP?
The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.
At USP, we value inclusivity for all. We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth. From the standards we create, the partnerships we build, and the conversations we foster, we affirm the value of Diversity, Equity, Inclusion, and Belonging in building a world where everyone can be confident of quality in health and healthcare.
USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work—an environment where every employee feels fully empowered and valued irrespective of, but not limited to, race, ethnicity, physical and mental abilities, education, religion, gender identity, and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.
Brief Job Overview
This is a non-supervisory position responsible for supporting customer development and outreach to tier 3 and tier 4 all over India. By developing personal working relationships with our customers and stakeholders, SCD grows customers’ awareness, understanding and preference for USP products and services which will help to achieve USP’s annual goals and objectives of SCD. The position has the primary responsibility of answering queries, making proactive phone calls and collaborating with SCD managers for seamless transformation of information and data.
How will YOU create impact here at USP?
In this role at USP, you contribute to USP's public health mission of increasing equitable access to high-quality, safe medicine and improving global health through public standards and related programs. In addition, as part of our commitment to our employees, Global, People, and Culture, in partnership with the Equity Office, regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments.
The Sales Support Role has the following responsibilities:
Source new sales opportunities through inbound lead follow up and outbound cold calls/emails to Tier 3 and Tier 4 customers.
To do targeted promotion of new product lines to customers every month and update those insights in sales force.
Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts
Profiling a customer list based on the conversations with Tier 3 & Tier 4 customers and track their performance in sales force on a regular basis.
Promote upcoming user forums/live webinars and education programs to potential customers generated through lead follow up.
Provide customer support by forwarding technical queries to scientific liaison or RS tech team.
Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.
Conduct user forums and specific trainings to inside sales customers to advocate the usage of USP offerings and cater to the training requirements of customers.
For MSME customers, create awareness about USP’s products & services, provide access to documentary standards and promote training programs as per calendar setup by USP Education Team
Who is USP Looking For?
The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:
Bachelor's degree with 1-2 years experience in customer facing role and must have worked in inside sales function.
Job Category Contingent Staff
Job Type Full-Time