Job Information
NCR Atleos TS Deployment Coordinator - France in SEVILLE, Spain
• Development of the work file for the creation of 'Service Request' (SR) and/or service request to Contractor
• SR request and/or service request to Contractor
• Contact with 'Territory Managers' and/or 'Contractor' to define operations planning
• Confirm the shipment of device and/or material to PUDOs or Customer Sites
• Track the arrival of the device and/or material at the Customer Sites
• Obtain information from the client for intervention at a defined time.
• Coordinate sending of technical documentation about the Project to Technicians and Territory Managers and/or Suppliers.
• Escalation management (point of contact with 'Project Manager')
• Monitoring of final installation reports and sending these reports to clients. In case of lack of reporting, follow-up of interventions within the Oracle framework with SR and/or contractor closures.
• Request for billing to customer and Sales Operations Support.
• Reporting for internal use, customer and/or third parties.