Shire Jobs

Critical Facilities Manager (Brand New Colocation Data Center, Sha Tin)

Job ID

192232

Posted

07-Nov-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Data Centers, Engineering/Maintenance

Location(s)

Sha Tin - Hong Kong

• Brand new colocation data center in ShaTin/Tai Wai area (2-minute walk from MTR station)

• Data center management, site leadership role leading a team of 10+ M&E operations staff

• Competitive pay and benefits will be offered to the right candidate

Job Summary

• To manage, motivate and develop the on-site Data Centre Operations team in a business critical 24/7/365 operating environment

• To successfully deliver contracted M&E and site operations/management services to the client, ensuring performance from an uptime, quality, health and safety and financial perspective.

• To manage and develop a professional relationship with the client locally to create a positive customer experience.

• To deliver a performance level which achieves and goes beyond the KPI’s and SLA’s set down in the contract with the client.

Key Responsibilities

• Provide leadership, and ensure contractual commitments are met and exceeded.

• Ensure that opportunities for the strategic development of the contract are explored, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.

• Manage OPEX & CAPEX budget for site and support in any contract variation processes

• Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both our teams’ services and subcontractors’ activities and are regularly reviewed.

• Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.

• Ensure appropriate control systems are in place to ensure statutory, policy and contractual commitments are met.

• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.

• Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.

• Support the development of and formalize all site operating procedures and reviews of site operations on a regular basis

• Pro-actively identify site improvements include the enhancement of processes and procedures.

• Be available for 24/7 on-call to manage the rectification process for all issues/incidents and emergencies.

• Be available to attend and perform critical switching, isolation of services at the site so that equipment is by-passed to allow maintenance to be performed. This includes attendance outside of normal working hours at any time requested by the client.

• Ensure that shift coverage is always in place to ensure that full site coverage is provided.

• Motivate direct reports to deliver superior performance by supporting daily performance and providing ongoing mentoring and training.

• Review of Preventative and Reactive Works programs & schedules.

• Ensure that all staff are trained to respond to critical situations.

• Ensure that training records are maintained, and that refresher training is provided on a regular basis.

• Ensure adherence to the preventative maintenance programs, life cycle program, budget and asset management programs relating to the data center.

• Ensure that all Reporting and Escalation and Change Management procedures are correctly applied.

• Prepare business and operational risk assessments, work plans and procedures necessary to mitigate against disruption to services during maintenance, repair or upgrade works to the critical systems and assets at the site.

• Articulate and live the CBRE culture, set an example by modeling the required behaviors and hold others (employees and peers) accountable for their actions by identifying and acting on behavior which is inconsistent with agreed standards.

• Comply with all CBRE systems used to meet its health and safety obligations.

• Comply with and implement CBRE CERM processes where applicable for the site.

• Ensure 100% compliance with agreed SLA’s, and KPI’s

• Ensure subcontractor perform in accordance with agreed scope of works/maintenance agreements and provide regular reporting.

Key Measures of Performance

· Positive working relationships with the Client and third-party contractors.

· No unplanned downtime of data center

· Adherence to agreed KPI framework

· Reduction in operating cost for CBRE and client

· Compliance with HSSE environment and safety requirements

· Identify and sustain efficiencies to the account

· Achieve service deliveries meeting time, quality and budget agreements

· Adherence to all site operating procedures and site processes

Required Knowledge and Skills :

· Minimum 8 years’ experience in managing a critical site / data centre with a bachelor's degree in building services engineering / electrical or mechanical engineering

· Good command of English and Chinese (both written and spoken)

· REW license much preferred

· Proven track record in a senior or executive management role which has included responsibility for service, culture, people and business growth

· Proven track record of operating in a senior role

· Dealing with a range of people from junior to senior level including site employees, suppliers and customers

· Ability to understand commercial and financial metrics, budgeting and KPI/SLA setting

· Internal and external client management

· Industry knowledge in critical environment and/or data centre environments and one or more of the following: M&E, facilities management, projects, building services

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)