Job Information
Study Group Operations Manager in Shanghai, China
Company Overview:
Embark on a transformative journey with Study Group, a global leader in international education. We empower students worldwide to unlock their full potential through innovative pathways to higher education, forged in collaboration with prestigious universities and institutions.
Position Title: Operations Manager
Location: China (preferably Shanghai but open to other locations as well)
Reporting To: Executive Director Partner Management Operations - RoW
Travel Requirement: Occasional Travel required per annum
The Opportunity:
Join a dynamic team at the forefront of global education as our Operations Manager. In this role, you will manage and optimize operational processes for our existing business partnerships across the Rest of World (RoW) regions. You’ll provide effective advice, guidance, and support to enhance program delivery and student experience with our partners.
Responsibilities:
Lead operational excellence for existing partnerships, collaborating with the Academic Manager and Quality and Progression Manager.
Provide ongoing operational advice and support to partners, including training on handbooks, class arrangements, delivery, technical support, student progression, and welfare.
Contribute to continuous improvement of BAU operations, developing and implementing plans for operational excellence.
Build and maintain effective partnership relationships, acting as the first point of contact for inquiries and concerns.
Collaborate with partners to identify areas for program improvement and resolve operational issues respectfully.
Maintain strong internal and external relationships with stakeholders to promote Study Group’s profile.
Present technical and complex information concisely, engaging varied audiences effectively.
Utilize business and data insights to monitor partner performance and identify trends.
Leverage technology to enhance teaching, learning experiences, and support educational outcomes.
Support compliance, quality assurance, and progression for partner delivery, collaborating with the Compliance, Quality Assurance, and Progression Associate Director.
Conduct periodic audits to ensure adherence to quality standards and regulatory requirements.
Safeguard students by ensuring compliance with partnership policies, work standards, and statutory obligations.
Foster a culture of continuous improvement, identifying and implementing enhancements across operations, systems, processes, and methodologies.
Your Experience and Skills:
Relevant undergraduate degree in education, business administration or similar.
Demonstrated management experience in the international or pathway, or education sector, university, or a related commercial sector.
Experience of partnership relationships at senior leadership and middle management levels within organisations.
Experienced partnership relationship leader or manager.
Good knowledge of operational frameworks, compliance needs in the partner’s country (e.g. China, SE Asia) and preferably of those relevant from the UK.
Excellent communication skills in English and Chinese, proficiency in other languages desirable.
Why Join Us:
Make a significant impact in shaping the future of global education.
Collaborate with prestigious education partners, universities and institutions worldwide.
Opportunity for professional growth and development in a dynamic and innovative environment.
Competitive remuneration, and bonus potential.
Join a diverse and inclusive team committed to driving positive change in the world.
How to Apply:
Ready to embark on a rewarding journey with Study Group? Submit your application. Join us in shaping the future of international education!
Contact Ritika Chawla at rdhamija@studygroup.com for a copy of the position description.
Study Group is an equal opportunity employer committed to diversity and inclusion.
About Us:
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy (https://assets-us-01.kc-usercontent.com/95d47d95-36b6-00af-a24c-b886ecdfc4a2/754b8731-45a7-4007-90fc-06f8c1c37890/Candidates_Privacy_Notice.pdf) .
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