Shire Jobs

Description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.

The Technical Account Manager (TAM) functions as part of the Enterprise Support team to ensure key enterprise customer success in building applications and services on the AWS platform. The TAM provides assistance to the customer as a strategic expert on the full line of AWS services and the customer’s architecture in support of strategy questions, project and launch planning and ongoing operational issues.

TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

Every day will bring new and exciting challenges on the job while you:

· Act as a single point of contact to Enterprise Support customers.

· Make recommendations on how new AWS offerings fit in the company strategy and architecture

· Complete analysis and present periodic reviews of operational performance to customer

· Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning

· Champion and advocate for customer requirements within AWS (e.g. feature request)

· Participate in customer requested meetings (onsite or via phone)

· Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns

· Work with some of the leading technologists around the world

· Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible

· Available in non-business hours to handle urgent issues

We are open to hiring candidates to work out of one of the following locations:

Hangzhou, CHN | Shanghai, CHN

Basic Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience

• 5+ years of technical engineering experience

• Experience with operational parameters and troubleshooting for four of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment

Preferred Qualifications

• Technical engineering experience

• Internal enterprise or external customer-facing experience as technical lead

• Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)

• Working with large customer engineering Enterprises

• Experience in 24x7 operational services or support environment

• Experience in impacting management on technical or operational strategic and business customer design decisions

• Experience with AWS services and/ or other cloud offerings