Shire Jobs

At Little Creek Casino Resort, we're dedicated to creating unforgettable experiences for our guests. As a Player Development Host, you'll play a key role in building lasting relationships and enhancing guest loyalty. Through recruitment and retention techniques, you'll bring new players into our Players' Club program while ensuring that all guests enjoy an exceptional gaming experience. If you're passionate about the casino industry and excel in customer relations, we invite you to join our team and help us create an atmosphere where every guest feels like a winner!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Guest Relations: Greet and welcome guests to the property with a friendly, courteous attitude, ensuring a warm and inviting experience.
• Business Development: Actively recruit new members for the Players' Club and develop relationships with potential and un-hosted players.
• VIP Services: Maintain positive relationships with VIP and known players, offering personalized service to ensure satisfaction.
• Reservations & Requests: Assist guests with reservations for dining, theatre shows, hotel stays, golf, spa services, and transportation.
• Problem Solving: Resolve guest complaints independently, ensuring every guest's needs are met; escalate to the Player Development Manager when necessary.
• Comp Management: Evaluate and issue guest comps in accordance with LCCR policies and the System of Internal Controls.
• Special Events: Participate in the planning and execution of Player Development Special Events and community outreach programs.
• Personalized Guest Experience: Observe and acknowledge special events in guests' lives by sending birthday, anniversary cards, and personal notes within budget guidelines.
• Guest Feedback: Gather guest feedback and communicate insights to management to enhance guest experience and service.
• Retention & Reactivation: Facilitate the retention of active guests and reactivation of inactive players through telemarketing, text messages, and mail-outs.
• Technology & Systems: Access, update, and maintain guest information in the system to ensure accuracy and personalized service.

Requirements

• Education: Associate Degree in Marketing, Communications, Public Relations, or a related field is preferred.
• Experience: Minimum of 3 years of experience in sales, customer service, or a telemarketing role, ideally within the casino or hospitality industry.
• Age Requirement: Must be 21 or older.
• Background Check: Must pass a pre-employment background check.

Why Join Us:

Explore career growth opportunities and excellent benefits. Discover more about our comprehensive benefits package and the advantages of joining our team at Little Creek Careers Page.{rel="nofollow"} 

About Little Creek Casino Resort:

At Little Creek, we foster a culture of excellence where every team member contributes to creating exceptional guest experiences. We are committed to diversity and equal opportunity employment, valuing all individuals regardless of race, color, religion, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.