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Fortive Corporation Customer Service Associate in Sherwood Park, Canada

Position overview

The Customer Service - Associate will be responsible for providing exceptional customer service to internal and external customers every transaction, every time. The right candidate will maintain a positive, empathetic, and professional attitude towards customers at all times.

Responsibilities and deliverables

  • Provide quality telephone and email support with a high degree of customer service quality, product and process expertise in a timely manner

  • Respond to customer requests via phone and email, including, but not limited to, processing sales order, purchase order, order status, product lead times, expedites, product recommendation, item descriptions, and pricing information

  • Resolve order discrepancies, both pre and post shipment

  • Follow and assist in development, promotion and review of Customer Service SOP’s (Standard Operating Procedures)

  • Communicate process or product issues as necessary

  • Proactively seek continuous improvement of Customer Service Department processes (Kaizen)

  • Participate in departmental daily performance reporting

  • Maintain a clean, safe, and functional work area (6S)

  • All other duties as assigned

    Organizational alignment

  • Reports to the Office Manager

Qualifications (Required)

  • Ability to use Excel, and Microsoft tools

  • Exceptional communication skills

  • Exceptional problem-solving skills

  • Well organized and capable of performing multiple tasks simultaneously

  • Strong interpersonal skills

  • Exceptional adaptability

  • Established commitment to providing the best customer service, every transaction, every time

    Qualifications (Preferred)

  • Basic knowledge of ISC Support Systems (Oracle, Salesforce.com)

  • Experience providing excellent customer service

  • Additional language sills a plus

  • Diploma in business administration or equivalent work experience

  • Knowledge or experience with customer service management systems and tools

    Education

  • High School Diploma or GED

    Physical demands:

Note: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to sit or stand for extended periods of time, reach with hands and arms, walk, talk, and actively listen. The employee may be required to regularly use hands and digits to handle or feel work material. The employee may be required to frequently lift or carry up to 20 lbs. and on occasion, be required to lift or carry up to 50 lbs. The employee may be required to frequently ascend/descend stairs/steps, especially at field locations. The employee must be able to use/wear applicable personal protective equipment which may include but is not limited to safety-toed footwear (with ankle height support), back support belt, hearing protection, and safety eyewear with side shields.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Fortive is a diversified industrial growth company comprised of Professional Instrumentation and Industrial Technologies businesses that are recognized leaders in attractive markets. With 2017 revenues of $6.7 billion, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution. Fortive is headquartered in Everett, Washington and employs a team of more than 26,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 50 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com.The people at Industrial Scientific are committed to ending death on the job by the year 2050, and we need more help. We hire smart, motivated people, give them world-class tools in a supportive environment, and we let them do their job. Our team is highly engaged, creates quality solutions and delivers outstanding customer service. Our leaders understand the critical elements of breakthrough performance: bringing out the best in people; creating a climate of trust, openness and high performance; fostering candor; and treating people fairly and with dignity.

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