Job Information
Johnson Controls Specialist, Field IT Support in Shibuya, Japan
What you will do
Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution.
The role also provides support & delivery of Enterprise and Business Unit projects and initiatives.
How you will do it
・ Support of LAN, WAN environment including client computing and iphone provisioning in the local offices. As field IT, initial point of contact, liaise with Global network team as local field IT to provide physical support.
・ Manage system/service change management.
・ Project support for new office systems, including implementation, administration, and updates.
・ Act as the second level of client computing support for the office systems in the responsible region.
・ Responsible for the administration and management of server environment in the local offices.
What we look for
・ Customer satisfaction and maintain a high level of professional support service
・ Successfully manage in compliance with IT security control
・ Successfully executed Technology Services project rollouts on schedule to meet the requirements
Required
・ Diploma / Degree in Computer Science, Information Technology, equivalent or related discipline
・ 5 years or above relevant experience, experienced with multinational corporation support is definitely an advantage technical proficiency in
・ Strong communication & interpersonal skills both English and Japanese (English: equivalent with TOEIC 800 and above, Japanese: Advanced or native level)
・ Self-motivated, analytical-minded, able to work independently and under pressure
Manage client computing hardware/software installation and provide ongoing support including networking, iPhones, printers and specialized devices