Shire Jobs

Job Summary: We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager at Auffenberg Dealer Group in O'Fallon, Illinois. This is a full-time, individual contributor position in the auto industry that offers a competitive base salary and commission. As a Customer Care Representative, you will be responsible for providing exceptional customer service and promoting the sales of our vehicles to our valued customers. Compensation & Benefits: The compensation for this position ranges from $34,000 to $50,000 per year, depending on experience and performance. In addition to competitive pay, we offer a comprehensive benefits package including health insurance, dental and vision coverage, 401(k) retirement plan, paid time off, employee discounts on vehicle purchases and service, and opportunities for career growth within our company. Responsibilities: - Develop and maintain strong relationships with customers to ensure high levels of customer satisfaction - Provide excellent customer service by assisting customers with their inquiries, concerns, and requests - Act as the primary point of contact for customers throughout the buying process, from initial contact to post-sale follow up - Educate customers about vehicle features, pricing, and incentives to promote sales - Conduct vehicle presentations and test drives to potential customers - Utilize sales techniques to close deals and meet or exceed sales goals - Complete all necessary paperwork and document all customer interactions accurately - Follow up with customers after the sale to ensure satisfaction and referrals - Attend training and stay up-to-date on product knowledge and industry trends - Collaborate with team members to ensure overall success and satisfaction of customers Requirements: - High school diploma or equivalent required; college degree preferred - Previous experience in customer service and/or sales, preferably in the automotive industry - Excellent communication, interpersonal and customer service skills - Strong organizational and time-management abilities - Ability to thrive in a fast-paced, team-oriented environment - Proficient computer skills and the ability to learn new systems quickly - Must be customer-focused, self-motivated, and results-driven - Valid driver's license and clean driving record EEOC Statement: Auffenberg Dealer Group is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, or any other legally protected status. We strive to create a diverse and inclusive work environment where everyone is treated with respect and given the opportunity to succeed.