Shire Jobs

Implementation Manager

Are you an experienced project manager with a ‘can do’ attitude and enthusiasm that inspires others?

Do you enjoy being part of a team that is driving innovation in academia?

About our Team

We are looking for an Implementation Manager to lead and manage customer implementations of our world-class product, Interfolio: The leading academic faculty management software, trusted by higher education institutions across the globe. Interfolio offers a unique 4-module Faculty Information System freeing up time for faculty, professional staff, and administrative leadership. Solution includes Lifecycle Management, Faculty Activity Reporting, Faculty Search and Review, Promotion & Tenure.

The Interfolio Implementation Manager is part of a global Implementation Team based in USA, UK and Singapore. It is the responsibility of the Interfolio implementation team to perform customer implementations post-sales.

About the Role

As an Implementation Manager, you will be responsible for leading and managing a number of these implementations. You will function as the customer’s Interfolio expert during the implementation and especially regarding the technical tasks of getting data in and out of Interfolio. You will be the main point of contact for the customer after the purchase of Interfolio and during the implementation, and the ability to establish good communications and relations with the customer is very important. We take pride in understanding and solving customer's questions and issues, both technical and functional.

Responsibilities

• Prepare the customer for the implementation project, including assisting sales in pre-sales activities.

• Create a realistic implementation plan for customer implementation projects.

• Manage and monitor the implementation as it unfolds, including regular online status meetings with the customer.

• Communicate, plan, and track the work for the specific implementation project with both internal and external stakeholders.

• Provide the customer with advice and suggestions on how best to perform the integration and migration tasks needed, including doing quality checks on the data provided and resulting data in Interfolio.

• Be the customer’s Interfolio expert offering advice and knowledge of best practices on how to use Interfolio to ensure that the customer harvests the full potential of Interfolio.

• Ensure that the customer launches with the best possible Interfolio set up within the boundaries defined for the project.

• Software administrator support of Interfolio post Go Live

It is expected that an Implementation Manager is capable of handling multiple concurrent implementation projects at the same time. The exact number depends on the complexity of the projects in question. Furthermore, there will be work where existing customers need guidance and support for smaller projects. Some or occasional travel is expected.

Requirements

• Relevant college or university degree or other relevant education (e.g. software engineer, computer scientist)

• Minimum 5 years of experience with project management

• Sufficient technical experience to understand and explain systems integration on the data level including data extraction, transformation, and formatting.

• Excellent communication skills

• Strong communication skills in English are required, written as well as spoken.

• Good communication skills in other relevant languages are preferred (e.g. Mandarin, Japanese, Korean)

• Basic knowledge and understanding of databases, XML, ETL and Web Services/API

• Programming experience including databases, XML, ETL and Web Services/API is preferred

• Experience within the area of academic faculty management is preferred

• Higher Education industry experience is preferred

• Experience with Change Management is preferred

• Knowledge of basic lean principles is preferred

Work in a way that works for you

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

We want to protect your health, help you accumulate wealth and secure your future. We are therefore delighted to offer:

• Generous holiday allowance with the option to buy additional days

• Flexible work arrangements

• Parental leave options

• Health screening and private medical benefits

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Purposeful WorkWhen you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.Growing Every DayLike the communities we serve, you are on a constant path of discovery to shape your career and personal development.Colleagues Who CareYou will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.Together, we create possibilities.Join us

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.